Fields BMW Winter Park

Treate like a high priority I was treated like I was a high priority by my advisor Scott , and by every other employee I encountered at Fields. Your customer service program i I was treated like I was a high priority by my advisor Scott , and by every other employee I encountered at Fields. Your customer service program is paying dividends. More

Fourth Ultimate Driving Experience This is our fourth occasion with Dennis Fergusson helping my wife and me select a BMW. Dennis never ceases to be more courteous and accommodating, a This is our fourth occasion with Dennis Fergusson helping my wife and me select a BMW. Dennis never ceases to be more courteous and accommodating, as well as more convincing of our trust that he has our ultimate interest in mind. He is a keeper, as most certainly BMW World knows. More

Routine service/ oil change Richard accurately gave me my length of time that my car would be in service. I was provided a loaner vehicle as promised. I was promptly notified w Richard accurately gave me my length of time that my car would be in service. I was provided a loaner vehicle as promised. I was promptly notified when my car was ready. Ideal service appointment that went smooth! More

change transmission Brought my car in for service and asked them to check the turbo because I was hearing a whine when I stepped on the gas. After a thorough checkout, t Brought my car in for service and asked them to check the turbo because I was hearing a whine when I stepped on the gas. After a thorough checkout, they discovered it wasn't my turbo but my transmission. Patti was wonderful. Gave me a loaner and kept me informed on the repairs. I really enjoy working with her. More

First service experience! The experience was quick easy and painless my service advisor Scott Leitzke was very helpful and he kept me updated through the process. This was cust The experience was quick easy and painless my service advisor Scott Leitzke was very helpful and he kept me updated through the process. This was customer service at its best! More

Completed work ahead of schedule I went in to get my air bag replaced under a recall. They were ready for me at the scheduled time, and completed the work and a courtesy car wash in I went in to get my air bag replaced under a recall. They were ready for me at the scheduled time, and completed the work and a courtesy car wash in less than the estimated time. All the BMW people were very friendly and their waiting room was extremely comfortable. They were serving free breakfast when I arrived, so I had a good made-to-order omelette while I waited. I would definitely recommend this dealership, and will return for future service. More

Auto Butler and maintenance services I travel over 50 miles from my home to the Fields BMW in Winter Park and am a "waiting" customer, so I very much appreciate when estimates for time to I travel over 50 miles from my home to the Fields BMW in Winter Park and am a "waiting" customer, so I very much appreciate when estimates for time to perform services are under actual elapsed time. More

Not valued My 1st service experience I felt as if I wasn't a valued customers. My advisor wasn't around when I pick up my car no one talked to me about the repai My 1st service experience I felt as if I wasn't a valued customers. My advisor wasn't around when I pick up my car no one talked to me about the repair. I payed my hard earned money to repair the problem and when I received my car the check engine light was stil on. Eventually they add another part which resolved the issues. My experience is a -2 More

Excellent service . Car was ready on time with scheduled covered service. All additional concerns were addressed on time including having all tires in stock that need . Car was ready on time with scheduled covered service. All additional concerns were addressed on time including having all tires in stock that needed to be replaced. More

Very professional and helpful Manager helpful, sales person top drawer and BMW genius very knowledgeable. Closing person also cheerful and nice which is always nice. Overall very Manager helpful, sales person top drawer and BMW genius very knowledgeable. Closing person also cheerful and nice which is always nice. Overall very nice experience. More