Fields BMW Winter Park

Richard amazing! Richard is one of the biggest reasons I bought another BMW, his dedication to the customer experience is second to none. I enjoy working with him. Richard is one of the biggest reasons I bought another BMW, his dedication to the customer experience is second to none. I enjoy working with him. More

Impressive Experience I just moved from South Florida and had my 30,000 miles service done at Fields BMW of Winter Park and the experience was night and day different than I just moved from South Florida and had my 30,000 miles service done at Fields BMW of Winter Park and the experience was night and day different than the dealership that I purchased my BMW from and the Dealership which I live nearer to that did a few of my scheduled services. Firstly, my Service Adviser/write David was just a nice guy and unlike the Service Adviser I dealt with back in South Florida actually wanted me to understand what was going to be performed and further more actually checked into any software updates that might be available and actually performed the software update which to date seems to have fixed the issue that I have been experiencing for over two years. The other two dealerships first tried to tell me that no software update was available and my personal favorite was that they would have to ask BMW permission to update the software. David checked saw that there was newer software available, explained that it takes a while to flash the software and after I said no issue, keep the car as long as needed, that was that, we signed the paperwork and they gave me a ride to my office, truly top notch. While the waiting area is no where near as opulent as one of the Dealers in South Florida, it had everything I might want, and even offered freshly prepared food! My only complaint and it is minor, the Wi-Fi was a bit flakey and slow. More

Scheduled service Michael has done an excellent job taking care of all the requested issues the vehicle had. One note is the car wash service I found it convenient b Michael has done an excellent job taking care of all the requested issues the vehicle had. One note is the car wash service I found it convenient but requires more attention to detail as sometimes a small scratch shows after the car is washed, it happened with my previous 528, my current one I haven't noted yet. More

Efficient and informative. Took my car in because the engine light was on. Diagnosis was faulty fuel injectors which BMW covered. Efficient diagnosis and informed experience. v Took my car in because the engine light was on. Diagnosis was faulty fuel injectors which BMW covered. Efficient diagnosis and informed experience. very satisfied More

Fields BMW - Never Again Very Disappointed with Fields BMW. Misrepresentation on selling us 2 cars. Very frustrated with Sales, Managers, District Manager, GM, and Owner. Tot Very Disappointed with Fields BMW. Misrepresentation on selling us 2 cars. Very frustrated with Sales, Managers, District Manager, GM, and Owner. Total Misrepresentation. They sold us 2 cars, had more service issues than actually enjoying the cars. Sold us on a Select Program, car builds negative equity until a balloon payment is made at the end in order to own the car. It took almost 5 months to get no resolution. They are more about placing money in Managers salaries than worrying about client relations. I will never purchase a car from Fields BMW again. More

Service dept My service advisor Shaun was awesome he goes above the standards ! Great team work fields 😬 my Uber driver was nice (Jose) but that car was old and s My service advisor Shaun was awesome he goes above the standards ! Great team work fields 😬 my Uber driver was nice (Jose) but that car was old and smelly More

Field BMW Winter Park Rocks! They really care about their customers. They really go out of their way to make sure your experience with the entire dealership is wonderful. From s They really care about their customers. They really go out of their way to make sure your experience with the entire dealership is wonderful. From sales to service and customer amenities they make owning a BMW a great experience. More

Excellent Service from the Service advisor Sean. He took time to diagnose and explain what the issue we were having. He explained the issue and provided a resolution and a time frame. He also put us He took time to diagnose and explain what the issue we were having. He explained the issue and provided a resolution and a time frame. He also put us in a rental car since the repair was going to take a while. More

Rude rep My service rep was awesome. Situation was I looked for my Rep but he was gone from his desk and so I asked another guy, his desk is closest to the ser My service rep was awesome. Situation was I looked for my Rep but he was gone from his desk and so I asked another guy, his desk is closest to the service door. I asked him that if it was ok if I left with my key but they had the remote for it to be safe if I went home until my car was done. Very simple question. He was very upset and just said "I''m not your rep and ask your rep that answer. What desk is he at? I pointed at his desk and then he said "Wait for him and ask him". Ok. I walked around around a bit and came back and my service rep was back and he said it's fine you can go home. Why couldn't the other rep answer a simple question for me? I dunno. But he was so rude and I hope when I do go there again that I don't ever get that guy. So rude. I know he knew the answer but refused to tell me. Where's his hospitality? Again i hope I don't get that guy on my next trip. Other than that everyone else was so caring. More

Great experience I had a very nice experience at this dealership. Everyone was very friendly and helpful. Answered all questions. Ended up with a very nice car. I had a very nice experience at this dealership. Everyone was very friendly and helpful. Answered all questions. Ended up with a very nice car. More