Fields BMW Winter Park

Outstanding Customer Service! Shaun DeBose and the rest of the Fields BMW Team exceeded my expectations with their professionalism and stellar customer service. A horrible experien Shaun DeBose and the rest of the Fields BMW Team exceeded my expectations with their professionalism and stellar customer service. A horrible experience turn in to a great experience. More

Great experience Michael Abney is a true professional and made my experience painless and convenient. I appreciate his level of customer service. thank you for a great Michael Abney is a true professional and made my experience painless and convenient. I appreciate his level of customer service. thank you for a great customer experience. More

Leak in radiator Richard Gaffney is hands down the best service adviser I have ever met! He always gives a clear understanding of what needs to be done and the car is Richard Gaffney is hands down the best service adviser I have ever met! He always gives a clear understanding of what needs to be done and the car is always done as promised. I have been a fields customer since 1995. Many years with Land Rover and then I switched to BMW. Love the cars, the service and the personnel! More

Service Visit My service rep. Mike Abney was very helpful and totally understood my car's service needs.... He is amazing and a great asset to Fields My service rep. Mike Abney was very helpful and totally understood my car's service needs.... He is amazing and a great asset to Fields More

Key not delivered Overall experience started out grea, however it turned sour when I requested my missing second set of keys 2018 330I on several occasions over a one Overall experience started out grea, however it turned sour when I requested my missing second set of keys 2018 330I on several occasions over a one month period. I actually bought two new vehicles Still waiting Daniel Finn Majed where is the missing key? More

Great service advisors Awesome job by Marco and Richard - Kept me informed and addressed my issues quickly and in a very courteous manner. I was impressed at the Showroom an Awesome job by Marco and Richard - Kept me informed and addressed my issues quickly and in a very courteous manner. I was impressed at the Showroom and amenities as well. More

Excellent Awesome job Everyone’s attention was absolutely professional. Would reccomend to all my friends and relatives. My service advisor Matthew Roberts h Awesome job Everyone’s attention was absolutely professional. Would reccomend to all my friends and relatives. My service advisor Matthew Roberts has always been very professional and keeps me posted in every step of the repairs. Matthew has always taken good care of me and my X5. Definitely will return. More

Worse customer service! Will never buy another BMW We drove an hour to have 2 recalls fixed and have it serviced . After waiting over 5 hours we get into the car and the service engine light is still o We drove an hour to have 2 recalls fixed and have it serviced . After waiting over 5 hours we get into the car and the service engine light is still on . When I asked Chris my service guy why this wasn’t fixed he replied you didn’t ask us to !!!! Very arrogant ! I will never purchase a BMW from this delarship ! More

Matt was great! I explained the problem. They understood and my car now drives perfectly. I also asked for a detail and the interior looks perfect. Thanks again. I explained the problem. They understood and my car now drives perfectly. I also asked for a detail and the interior looks perfect. Thanks again. More

Amazing service Fields BMW really stands out for amazing customer service. They always make sure any service needed is not covered by warranty before they charge me f Fields BMW really stands out for amazing customer service. They always make sure any service needed is not covered by warranty before they charge me for anything. Even the remote control battery which i didnt know it would be covered by manufacturer warranty. They always go above and behind and i enjoy the free car wash for life. I can go and relax while my car is being wash for FREe as many times as I want... amazing! More