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Fields BMW Winter Park

Winter Park, FL

4.5
785 Reviews

963 N Wymore Road

Winter Park, FL

32789

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785 Reviews of Fields BMW Winter Park

July 09, 2018

Service was great. I’m happy with service. Staff was friendly and helpful. The service representative, Marco was very thorough and informative with what was services wer More

by Sabrina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco
Jul 18, 2018 -

Fields BMW Winter Park responded

It is our pleasure to serve your automotive needs, thank you. We look forward to delivering the finest quality of service, without fail, in the future. Thank you for making Fields BMW Winter Park your automotive choice. With appreciation, Frank Fernandez, General Manager.

July 03, 2018

Fields BMW Winter Park Five star service I would like to take a few moments to thank the staff at Fields BMW Winter Park for coming through again as always. Our X3 required an additional app More

by AutumnSkye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaimie Veriato, Tracey Pellegrino
Jul 18, 2018 -

Fields BMW Winter Park responded

We’re honored by your kind words, thank you. We will make every effort to ensure you receive only the best experience on your future visits. Please let me know if there is any way we may further heighten the quality of service you receive. With many thanks, Frank Fernandez, General Manager.

June 25, 2018

The service is great, the hospitality is even better. The service at fields BMW was great. I brought my car in because I had some issues. David my service advisor was attentive and friendly. He was hones More

by Cheese1369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Susa, Benny
Jul 18, 2018 -

Fields BMW Winter Park responded

Thank you for both your review and your business. We value your trust and look forward to exceeding your expectations in the future. It is genuinely a joy to serve your automotive needs. Many thanks, Frank Fernandez, General Manager – Fields BMW Winter Park.

June 20, 2018

Superior Service All of the staff that I interacted with were extremely professional and knowledgeable.I couldn’t ask for a better experience. Thanks Fields Team for y More

by 135i Rolling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stevenson, Joe Allegra
Jul 18, 2018 -

Fields BMW Winter Park responded

What else can we say but, “thank you” for your business and for your kind words. I speak for our Team when I say we are truly grateful and devoted to continuing to provide you with only the best experience on your future visits. With appreciation, Frank Fernandez, General Manager.

June 19, 2018

Outstanding Individual. it was a pleasant experience working with MIKE...VERY KNOWLEDGABLE. The entire process was with out any issues, would surely recommend Winter Park B More

by Wazzle
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 18, 2018 -

Fields BMW Winter Park responded

Thank you for choosing Fields. We are grateful to have you as a member of the “Fields family.” It is our sincere joy to serve your automotive needs. Fields Matters Because You Matter. Warm wishes, Frank Fernandez, General Manager.

June 17, 2018

Outstanding Customer Service! Shaun DeBose and the rest of the Fields BMW Team exceeded my expectations with their professionalism and stellar customer service. A horrible experien More

by Keara
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun DeBose
Jul 18, 2018 -

Fields BMW Winter Park responded

It is our pleasure working with you here at Fields BMW Winter Park. We look forward to serving you and surpassing your expectations on your next visit to our Dealership. Thank you for being a valued customer. With sincere appreciation, Frank Fernandez, General Manager.

June 13, 2018

Great experience Michael Abney is a true professional and made my experience painless and convenient. I appreciate his level of customer service. thank you for a great More

by Atwice81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Abney
Jul 18, 2018 -

Fields BMW Winter Park responded

Thank you! We’re thrilled to have provided you with an exemplary experience here at Fields BMW Winter Park. Thanks for making Fields your automotive choice. With appreciation, Frank Fernandez, General Manager.

June 08, 2018

Leak in radiator Richard Gaffney is hands down the best service adviser I have ever met! He always gives a clear understanding of what needs to be done and the car is More

by Christinap1000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Gaffney, Jack Todd, Joe Allegra
Jul 18, 2018 -

Fields BMW Winter Park responded

Your feedback is very important to us and this is marvelous news, thank you. We strive to provide all of our customers with an incredible experience. We are truly grateful for your patronage. Fields Matters Because You Matter. Respectfully, Frank Fernandez, General Manager – Fields BMW Winter Park.

June 05, 2018

Service Visit My service rep. Mike Abney was very helpful and totally understood my car's service needs.... He is amazing and a great asset to Fields More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby in service
Jul 18, 2018 -

Fields BMW Winter Park responded

We’re honestly very obliged for your pleasant assessment of your experience here at Fields BMW Winter Park. It’s our great pleasure to serve your automotive needs. If there is anything we may do to further demonstrate our dedication to quality, please let me know. Many thanks, Frank Fernandez, General Manager.

June 04, 2018

Key not delivered Overall experience started out grea, however it turned sour when I requested my missing second set of keys 2018 330I on several occasions over a one More

by Daniel
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Majed Nasrallah
Jul 18, 2018 -

Fields BMW Winter Park responded

I certainly apologize for the poor experience that lead to this 3-star rating. We strive to maintain only the best customer experience. I would appreciate the opportunity to speak with you so that I may learn more about the situation and address these items immediately with our Staff. Additionally, I will work to resolve any outstanding issues and hopefully, restore your faith in our dealership. Please reach out to me at (407) 628-2100, or at frank.fernandez@fieldsauto.com. Thank you and I look forward to speaking with you. All the best, Frank Fernandez, General Manager – Fields BMW Winter Park.

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