Fields BMW Winter Park

Topped oil and filled washerfluid Got me in in a timely matter, per Mario whom I spoke with by phone prior to coming into dealer. Went over my warranty info which was helpful when zi m Got me in in a timely matter, per Mario whom I spoke with by phone prior to coming into dealer. Went over my warranty info which was helpful when zi met directly with attending service people. More

Garfield and Jay Barnett are awesome. Garfield assisted me with my car purchase in July of 2018. He was patient, pleasant and professional. He is still helpful whenever I call upon him. A Garfield assisted me with my car purchase in July of 2018. He was patient, pleasant and professional. He is still helpful whenever I call upon him. A big thank you to Jay Barnett during my recent visit on 2/19. I am enjoying my ultimte driving machine.!!! More

Highly recommended This was by far the best service experience during my entire ownership of my BMW. I highly recommend George Gonzalez for his outstanding customer serv This was by far the best service experience during my entire ownership of my BMW. I highly recommend George Gonzalez for his outstanding customer service Thanks so much George! More

Excellent Never had a problem and when my car is in for service it’s taken care of everybody’s professional I have not one bad thing to record I am overall ext Never had a problem and when my car is in for service it’s taken care of everybody’s professional I have not one bad thing to record I am overall extremely happy with my experience with BMW More

Awesome as always My experiences with the service department have always been great. Professional team, excellent service and always kept informed each step of the way. My experiences with the service department have always been great. Professional team, excellent service and always kept informed each step of the way. A big thanks yet again. More

Excellent timely service. Mike Abney is the ultimate professional, he handled the service process with care and respect while keeping me posted on the progress. All together a Mike Abney is the ultimate professional, he handled the service process with care and respect while keeping me posted on the progress. All together a great visit. More

Great service Everything didn’t go right to start...parts were delayed, communication wasn’t phenomenal. However, what matters to me is that they made it right. The Everything didn’t go right to start...parts were delayed, communication wasn’t phenomenal. However, what matters to me is that they made it right. They picked up and dropped off my car for the service appointment and kept in great communication once the issue was escalated. I get that things happen, and these guys made it right by my standard-that’s rare and worth recognizing. More

Marco is Outstanding Marco always does an outstanding job and provides amazing service. Fields BMW is the best! My only go to car dealership for sales and service. Marco always does an outstanding job and provides amazing service. Fields BMW is the best! My only go to car dealership for sales and service. More

My Experience The service is Top Notch. When the bill comes for service. Ouch!! I will still use them because I trust my service advisor and the dealership. The service is Top Notch. When the bill comes for service. Ouch!! I will still use them because I trust my service advisor and the dealership. More

Problems Within 10 minutes of leaving my service appointment On Jan 3 I had an appointment with Marco to investigate an oil leak and see what he could do about a loose front gril. The car was running fine. A loa On Jan 3 I had an appointment with Marco to investigate an oil leak and see what he could do about a loose front gril. The car was running fine. A loaner car was arranged for me to use while my 2013 X5 was serviced. I appreciated that very much. I picked my X5 up on January 8 at 11:00 am and paid $3290.54 for gaskets, a valve cover, some maintenance and replace the grill with new. Within 10 miles the engine light was on with instructions to go immediately to a BMW service center. The car started with much hesitation ( as if the battery were failing) on the 2 occasions when I started it. I called Marco and he said he would have it looked at right away. I brought it back to the shop. I spent the entire afternoon waiting in the shop for the repair. Marco said that something must have happened during the gasket replacement. 2 vanos solenoids were replaced and I paid another $444 in parts and tax + $204.87 labor and shop. Marco said he tried to get at least the labor charge waved but it was denied. I feel that I came in with a car running fine. The solenoids failed not as a result of my driving 10 miles but as a result of your repair. I should not be charged for the solenoid replacement. More