Fields BMW Winter Park

Excellent timely service. Mike Abney is the ultimate professional, he handled the service process with care and respect while keeping me posted on the progress. All together a Mike Abney is the ultimate professional, he handled the service process with care and respect while keeping me posted on the progress. All together a great visit. More

Great service Everything didn’t go right to start...parts were delayed, communication wasn’t phenomenal. However, what matters to me is that they made it right. The Everything didn’t go right to start...parts were delayed, communication wasn’t phenomenal. However, what matters to me is that they made it right. They picked up and dropped off my car for the service appointment and kept in great communication once the issue was escalated. I get that things happen, and these guys made it right by my standard-that’s rare and worth recognizing. More

Marco is Outstanding Marco always does an outstanding job and provides amazing service. Fields BMW is the best! My only go to car dealership for sales and service. Marco always does an outstanding job and provides amazing service. Fields BMW is the best! My only go to car dealership for sales and service. More

My Experience The service is Top Notch. When the bill comes for service. Ouch!! I will still use them because I trust my service advisor and the dealership. The service is Top Notch. When the bill comes for service. Ouch!! I will still use them because I trust my service advisor and the dealership. More

Problems Within 10 minutes of leaving my service appointment On Jan 3 I had an appointment with Marco to investigate an oil leak and see what he could do about a loose front gril. The car was running fine. A loa On Jan 3 I had an appointment with Marco to investigate an oil leak and see what he could do about a loose front gril. The car was running fine. A loaner car was arranged for me to use while my 2013 X5 was serviced. I appreciated that very much. I picked my X5 up on January 8 at 11:00 am and paid $3290.54 for gaskets, a valve cover, some maintenance and replace the grill with new. Within 10 miles the engine light was on with instructions to go immediately to a BMW service center. The car started with much hesitation ( as if the battery were failing) on the 2 occasions when I started it. I called Marco and he said he would have it looked at right away. I brought it back to the shop. I spent the entire afternoon waiting in the shop for the repair. Marco said that something must have happened during the gasket replacement. 2 vanos solenoids were replaced and I paid another $444 in parts and tax + $204.87 labor and shop. Marco said he tried to get at least the labor charge waved but it was denied. I feel that I came in with a car running fine. The solenoids failed not as a result of my driving 10 miles but as a result of your repair. I should not be charged for the solenoid replacement. More

Excellent When it comes to service, Fields BMW in winter park is the best. Starting with Mr. Jay Bernett who professionalisms is the best. Thanks again for alwa When it comes to service, Fields BMW in winter park is the best. Starting with Mr. Jay Bernett who professionalisms is the best. Thanks again for always go far ang beyond. More

Fields BMW Rocks We’ve purchased several BMWs at Fields -/- always a great experience with professional knowledgeable staff. That’s followed up with a great service We’ve purchased several BMWs at Fields -/- always a great experience with professional knowledgeable staff. That’s followed up with a great service team that has organizational skills and the staff to execute timely... If that’s not enough, you can have breakfast or lunch if you choose to wait I’m the well equipped customer area. Happy Christmas and New Year to all at Fields. More

Wonderful and friendly Staff very knowledgeable and explains work to be performed. Great area to wait - food and seating options for everyone. Car well detailed when work c Staff very knowledgeable and explains work to be performed. Great area to wait - food and seating options for everyone. Car well detailed when work completed. More

The Best! As always, Fields BMW provides excellent service. I got a flat tire at 6 pm on a Friday of a holiday weekend. They collected my car and I had a new ti As always, Fields BMW provides excellent service. I got a flat tire at 6 pm on a Friday of a holiday weekend. They collected my car and I had a new tire by 9 am Saturday. They are terrific!! More

Excellent Service as always! I arrived to my scheduled appointment and was taken care of right away. The host updated me on my car and invited me to have coffee and breakfast and I arrived to my scheduled appointment and was taken care of right away. The host updated me on my car and invited me to have coffee and breakfast and showed my son how to get on the Wi-Fi. Very good service at Fields!!! More