Fields BMW Winter Park

Quickest and Easiest Car Purchase Ever!! As a financial advisor, I assist clients/friends with car purchases. I was sent a link from my client to a car he saw and got sales numbers from a loc As a financial advisor, I assist clients/friends with car purchases. I was sent a link from my client to a car he saw and got sales numbers from a local dealer. I called David, a person I have worked with in the past. Within 10 minutes he found a matching car in their inventory and finalized numbers that were thousands less than the other dealer! There was no pressure and the car was delivered to my client that night! Everything was so smooth and Majed who delivered the car could not have been more pleasant and caring. Thanks for the great care!! More

No one cares about you or your time. I made an appointment for my 2011 535i a week ago for 8 am. I arrive on time and they tell me I'm due for rear breaks. OK, fine. They'll have to get a I made an appointment for my 2011 535i a week ago for 8 am. I arrive on time and they tell me I'm due for rear breaks. OK, fine. They'll have to get a quote and they'll call me to confirm. Otherwise, oil change it is. After riding back across town in an Uber they provided since the lounge is down (I knew that) they proceed to not call me for over 5 hours. I call them and after being bounced around I leave a message for Brandon on "Matt's" voicemail. Fine. I get a call back saying they don't feel nuts about a previous patch around the drain plug of my oil pan. Ok, it's not an issue for me so I'm not paying $2900 to replace the non-issue oil pan. The breaks will be $900 for rear pads. I knew a BMW was expensive but sweet Jimmy Hoffa. I'll look elsewhere; they weren't an issue anyway. Let me get the oil change done and send someone to come get me. Brandon says OK and they'll call me when it's ready. 3 PM I get a call that I'm ready to go. They send the slowest Uber on earth that takes an hour to get me back. Not their fault. At check out they say "no charge" - why's that? Looks like nothing was done at all with the car all day. Not even the courtesy car wash. I spent nearly four hours in cars today going back and forth for no reason. I explain to the Manager "Joe" what it's been like. There's no point speaking to Joe because he doesn't apologize or even say words. There is a sort of blather and sputter like an engine turning over while looking at Brandon from over his glasses perched precariously at the end of his nose, but no actual words. Brandon believes he communicated that no oil change would be done. I tell them I'm fine with them deciding not to do something they felt risky, but why make me wait till 1:30 pm and I have to call to explain that on an 8 AM drop off? Why not tell me that again when I did call? Why make me wait until 3 pm to be called back to tell me I'm "ready" - when asked, neither has an answer and now Joe can't manage a sputter. It's obvious that I'm correct, these things weren't communicated. Blank. Stares. Incredulity. Get my car. I have wasted the better part of a day on a pointless pursuit through perilous traffic and no one even shook my hand at the end of it. I did get a "drive safe" as I left. Maybe they could tell the damage was done. And despite having my car for a full 8 hours and wasting 4 hours of my time in driving back and forth they didn't even wash the car. The thing they couldn't stop telling me about and the one thing that would have cost nothing. Never in my 24 years of operating a vehicle have I experienced such treatment and I used to frequent some real holes. This place is the biggest hole there is. Go literally anywhere else. More

Great Experience Client adviser Anthoney Hernadez was great, outstanding to work with. He was very patient with all my questions and Very informative and all around pr Client adviser Anthoney Hernadez was great, outstanding to work with. He was very patient with all my questions and Very informative and all around provided a great experience. Highly recommend. More

Exceptional Service, Great Experience Every Time! Client Advisor Anthony Hernandez was Outstanding to work with. His knowledge & dedication to clients is above and beyond!! Thanks Anthony & Fields, w Client Advisor Anthony Hernandez was Outstanding to work with. His knowledge & dedication to clients is above and beyond!! Thanks Anthony & Fields, we love our cars! More

Nice place It is a good place with good service anytime! Professional will take care if you for service, sales . The store is inside also..they wash your car. It is a good place with good service anytime! Professional will take care if you for service, sales . The store is inside also..they wash your car. More

Great Experience This is my first automobile purchase from Fields. My advisor Anthony Hernandez was relentless in getting my purchase approved. He was responsive, foll This is my first automobile purchase from Fields. My advisor Anthony Hernandez was relentless in getting my purchase approved. He was responsive, followed up with calls, email or texts. He was very informative, on point just a really great experience. I could not be happier with my M 240 convertible. The next time you visit Fields at Winter Park, make sure you ask for Anthony and tell him Allison says hello. More

Overall very pleasing experience I had a great experience at this dealership. I currently drive a Lexus RX 350, but have been thinking about switching to a BMW. There’s a huge selec I had a great experience at this dealership. I currently drive a Lexus RX 350, but have been thinking about switching to a BMW. There’s a huge selection of vehicles and (salesman) Anthony Hernandez was prompt and courteous, as well as very knowledgeable about your product. I was just there to browse, but I look forward to returning in the near future looking to purchase my new BMW . More

Service I did first service for my 2018 BMW X3. Shaun Debose was my service supervisor. He is good. Only the problem was they didn't clean inside the car, th I did first service for my 2018 BMW X3. Shaun Debose was my service supervisor. He is good. Only the problem was they didn't clean inside the car, this time. Left the inside carpets unclean. More

Sales and service tops This dealership consistently performs top notch work and provides excellent customer service no matter if it is routine maintenance or a mechanical or This dealership consistently performs top notch work and provides excellent customer service no matter if it is routine maintenance or a mechanical or performance issue. More

Service Excellent and timely service. Good communication and follow up for items requested. Always friendly and helpful when asked questions. Thank you for yo Excellent and timely service. Good communication and follow up for items requested. Always friendly and helpful when asked questions. Thank you for your work Josh! More