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Fields BMW South Orlando

Orlando, FL

4.6
512 Reviews

9750 South Orange Blossom Trail

Orlando, FL

32837

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512 Reviews of Fields BMW South Orlando

December 31, 2014

Used car I was sold a used car that needed $3500 in repairs 1 month after purchasing it. The salesman knew i would be driving it out of state and it was an uns More

by Pcavalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Sanchez
Jan 02, 2015 -

Fields BMW South Orlando responded

Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. This is not something we're used to hearing and customer service is our top priority. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 956-6300. Thank you, Frank Fernandez, General Manager.

October 17, 2014

Excellent dealership! Fields BMW South Orlando is the best around. The service is excellent-fast, friendly and they really listen to you. Mic Romero is fantastic!! He rea More

by mkirwan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mic Romero, Nancy, and Tyler
Oct 20, 2014 -

Fields BMW South Orlando responded

Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to our team. If there is anything else we may do to serve you better, please let me know. Warm Regards, Mic Romero, General Manager.

October 09, 2014

Excellent Service! This is the second vehicle we purchased this year from your dealership. What brings us back is the great customer service we receive from not only th More

by Patriceh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Bouzko and Christine Bos
Oct 20, 2014 -

Fields BMW South Orlando responded

Wow, congratulations on your second vehicle from Fields BMW! We appreciate your continued business and are happy to have you as part of the Fields family! It's our pleasure to serve you and if there is anything else we may do to enhance your ownership experience, please let me know. Sincerely, Mic Romero, General Manager.

October 03, 2014

Field BMW Orlando Orange Blossom Trail Mikhael Bouzco has been a great sales person providing excellent service and attention to details. We believe he has gone the extra mile by accommoda More

by Titofed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikhael Bouzco
Oct 20, 2014 -

Fields BMW South Orlando responded

Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Mic Romero, General Manager.

October 01, 2014

ok My was give overall experience was good but I had called to set an appointment for an oil change and a diagnostic I was given a price and when I went More

by floy3509
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't now
Oct 20, 2014 -

Fields BMW South Orlando responded

Thank you for the positive feedback. On the other note of the pricing changing at your arrival, I would appreciate the opportunity to discuss this further with you and address the situation more accurately over the phone and find out what caused the mixup. Please give me a call at your earliest convenience at (407) 956-6300, or if you prefer, you may email me at mromero@fieldsauto.com. Kind Regards, Mic Romero, General Manager.

September 20, 2014

At ease at Fields BMW Client Advisor Angle Mercado did an excellent job of relaxing us on our visit........... His laid back way of answering our questions was refrreshing More

by 14412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Mercado
Oct 20, 2014 -

Fields BMW South Orlando responded

Thanks for your compliments! We love making the car buying experience an enjoyable event for our customers! I will make sure to pass along your kudos to Angel and our team. Warm Regards, Mic Romero, General Manager.

September 20, 2014

Excelent So pleased with the quality of service recieved. The overall experience was great. Actually this is my second X5 in 2 years. Mic and his team are the More

by joscavar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Venegas
Oct 20, 2014 -

Fields BMW South Orlando responded

Thank you for the positive review. Maria has been here for quite some time and is very passionate about cars. I'm glad you're happy with your vehicle purchase! If there is anything else we may do to better serve you, please don't hesitate to ask. Sincerely, Mic Romero, General Manager.

September 13, 2014

Customer response Appreciated the friendliness, courtesy and information of the staff. This was a new experience for me since I have not required repair service unti More

by Mary Ann Schulte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Oct 20, 2014 -

Fields BMW South Orlando responded

We are happy you had such a great experience here! We try to give all our customers in both Service and Sales that type of wow factor. Best Regards, Mic Romero, General Manager.

September 12, 2014

Satisfaction with service visit My battery light came on unexpectedly. Service check determined a new alternator was needed. The service was performed and my car has been running w More

by briggsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Schoenfeld
Sep 12, 2014 -

Fields BMW South Orlando responded

Thank for your feedback and for your business. I'm delighted we were able to get you back on the road and get your vehicle performing better than ever. We strive for excellence and to keep our pricing competitive. We appreciate your feedback and will re-evaluate our pricing structure to ensure that we stay competitive and maintain the highest level of customer satisfaction. Thank you for being a part of the Fields family. Warm Regards, Mic Romero, General Manager.

September 05, 2014

Satisfied A very professional team. Very Friendly and attentive. Paid particular attention to details and insured that vehicle was presentable as expected. More

by joepecky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Mercado
Sep 12, 2014 -

Fields BMW South Orlando responded

Thank you, that's what we work for on every visit! I'm delighted that our team exceeded your expectations and if there is anything else we may do to better serve you, please let me know. Thank you for being a part of the Fields family. Kind Regards, Mic Romero, General Manager.

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