Fields BMW South Orlando

excellent repair of warranty issue. chad got me in and out Quicker than expected. Chad kept me informed. Excellent service. Everything fixed when done. Everyone very friendly. I appreciate the south locat Quicker than expected. Chad kept me informed. Excellent service. Everything fixed when done. Everyone very friendly. I appreciate the south location and how quickly they responded to my problem. More

Service with a Smile The service department really cares about you and your time. They work hard to get you in and out and meet the service demands that a BMW customer ha The service department really cares about you and your time. They work hard to get you in and out and meet the service demands that a BMW customer has come to expect. More

Excellent service team Very friendly service. Highly recommend. I will definitely go back when needed. I was in and out around an hour and I did not have an appointment. Very friendly service. Highly recommend. I will definitely go back when needed. I was in and out around an hour and I did not have an appointment. More

Service visit Service was completed promptly, and recommendation for additional service was not oversold. Looking forward to future visits to ensure my BMW stays in Service was completed promptly, and recommendation for additional service was not oversold. Looking forward to future visits to ensure my BMW stays in top shape. Thank you, Eric! More

Definitely the best Very professional, very efficient and friendly always considerate for the customers, provide update on your car as they proceed. ..... Hmm. Very professional, very efficient and friendly always considerate for the customers, provide update on your car as they proceed. ..... Hmm.... definitely recommend to anyone. :) Sincerely. More

Excellent Experience I took my car in when the drivetrain malfunction lights came on. The gentleman who helped me was very courteous and attentive. He explained everything I took my car in when the drivetrain malfunction lights came on. The gentleman who helped me was very courteous and attentive. He explained everything to me in detail. He understood my urgency and helped me get the car back in a few hours time. I walked in and was helped right away, which was a huge bonus. More

Exceptional service!! Chad from service was exceptional. He took care of my situation quickly. He had a Great attitude, you can tell he enjoys his job. I ended up purchas Chad from service was exceptional. He took care of my situation quickly. He had a Great attitude, you can tell he enjoys his job. I ended up purchasing take off rims while I was waiting from the parts manager Joe. He was great and walked me through the all my options. Overall this an extremely pleasant expirrence. More

Excellent transaction! Had a very pleasant experience, was greeted and helped by Mr Eric Ramos, he was knowledgeable and very attentive. The service was fast and and painfre Had a very pleasant experience, was greeted and helped by Mr Eric Ramos, he was knowledgeable and very attentive. The service was fast and and painfree. The facilities and amenities were right on point making me feel right at home. I will most likely return for my parts and service needs. Thank you! More

Bad service Went in for an oil change that took almost three hours with only three cars in the service area when i showed up at 9a.m. Was told that it was 110$ a Went in for an oil change that took almost three hours with only three cars in the service area when i showed up at 9a.m. Was told that it was 110$ and i explained to the service rep that I paid 83$ last time for an oil change on the same car. He said my car is a 540i which is a V8 and takes more oil, ignoring the fact that I paid 83$ last time i was there. When my car was finished and washed, it sat for thirty minutes extra outside the service area as the rep spoke with someone that he seemed to know personally as they were laughing and chatting for a good amount of time. If not for me going to inquire if my car was ready he would still be chatting with his friend and I would have waited longer. Very unprofessional IMO of the way he acted. I will not be returning to this dealership for work to be done on my in the future. More

They made a mistake and tried to make me pay I took my BMW 550i to dealer since my lights were not working. They told me I would need to replace the Light Control Module which was $1325+Tax. I un I took my BMW 550i to dealer since my lights were not working. They told me I would need to replace the Light Control Module which was $1325+Tax. I understood that and was fine paying it. They had to order it from another dealer location so I had to leave car there. They did give me a loaner car a 2015 BMW X1. It wasn't as nice as my car but it took me from point A to B. While waiting two days later I get a call from the dealer and they got the LCM installed but they had to reprogram the car and their not able to program the radio. They weren't sure why it wasn't going through. So they had to contact BMW. The next day they called me stating that I need to replace my Car Communication Computer which was the radio\navigation/DVD which was another $1500. I was confused because when I dropped it off at the dealer the radio was working fine, now their telling me it's not working. I wasn't satisfied with that solution so I spoke with the manager he couldn't do anything so I contacted BMW corporate to file a complaint. I even spoke with a technician over the phone who stated the LCM is not connected to the CCC radio. So it appears whoever was working on the vehicle possibly shorted out the radio and they tried to make me pay for it as a repair. BMW corporate contacted the dealer and agreed to replace my CCC radio with no charge to me. But if I never went that route I would've been out almost $3k. They also had to order the CCC so I got my car back finally almost a week later. More