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Fields BMW South Orlando

Orlando, FL

4.5
525 Reviews

9750 South Orange Blossom Trail

Orlando, FL

32837

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525 Reviews of Fields BMW South Orlando

September 12, 2015

Friendly staff Everyone esp Eric ( ? ) - I'm not sure of his name but as you enter the service area office he is the guy on the right computer kiosk- were ac commoda More

by Badoys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 28, 2015 -

Fields BMW South Orlando responded

Thank you for your excellent feedback! I will be sure to pass along your kind words to our team. I apologize for the representative you reached on the phone who gave you inaccurate information. We have made the necessary adjustments to our team to ensure the information you receive is accurate and consistent. If there is anything further we may do to ensure you receive only the highest level of service, please let me know. Thank you for choosing Fields. Kind Regards, Frank Fernandez, General Manager.

September 11, 2015

Great! You get top of the line service and respect when you go there. Never have to worry about your car not being fixed right. 2 Thumbs up! More

by Jgren5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Fernandez
Sep 28, 2015 -

Fields BMW South Orlando responded

Thank you, Jgren5, we appreciate your kind feedback and your business.. If there is anything else we may do to enhance the quality of your ownership experience, please let me know. Kind Regards, Frank Fernandez, General Manager.

September 09, 2015

Quality of Service Everyone from the cashier to the porters are extremely polite and helpful. I will definitely refer all my friends and family. Thank you very much P More

by Cregis73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Sep 28, 2015 -

Fields BMW South Orlando responded

That's great to hear, Cregis73, I'll be sure to pass your kind feedback along to our team! If there is anything else we may do to better serve you, please let me know. Thank you for choosing Fields BMW! Sincerely, Frank Fernandez, General Manager.

September 09, 2015

Fast and prompt service Left my car and went to work out. It was completed when I came back an hour later. I could not believe that it was done already. Great job! Thanks More

by Rena B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Sep 28, 2015 -

Fields BMW South Orlando responded

Thank you, Rena B., I'm delighted we were able to have your vehicle serviced in a timely manner and exceed your expectations - it's what we strive for with every service visit. If there is anything further we can do to enhance the quality of your ownership, please let me know. Sincerely, Frank Fernandez, General Manager.

September 04, 2015

No Appointment No Problem Had water leaking into my X5 and needed to get in quick and they were able to accommodate me and fix the problem by end of business day. Ran it throug More

by Peyton Dubya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 16, 2015 -

Fields BMW South Orlando responded

I'm delighted we were able to get your X5's water leak resolved, Peyton, but most importantly to accommodate your needs. If there is any way we may further improve on your ownership, please let me know. Sincerely, Joe Allegra, Service Manager.

September 03, 2015

excellent repair of warranty issue. chad got me in and out Quicker than expected. Chad kept me informed. Excellent service. Everything fixed when done. Everyone very friendly. I appreciate the south locat More

by Dave apfelbaum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chad
Sep 16, 2015 -

Fields BMW South Orlando responded

Thank you for your excellent remarks! We'll be sure to give Chad and our team a pat on the back. We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Frank Fernandez, General Manager.

August 29, 2015

Service with a Smile The service department really cares about you and your time. They work hard to get you in and out and meet the service demands that a BMW customer ha More

by Stewart8709
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
Sep 01, 2015 -

Fields BMW South Orlando responded

Thank you for your excellent remarks, Stewart8709. We'll be sure to give Nancy and our team a pat on the back. We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Frank Fernandez, General Manager.

August 26, 2015

Service visit Service was completed promptly, and recommendation for additional service was not oversold. Looking forward to future visits to ensure my BMW stays in More

by ecmk
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Sep 01, 2015 -

Fields BMW South Orlando responded

Thank you, ecmk, we are happy you had such a great experience here! We try to give all our customers in both Service and Sales that type of wow factor. We appreciate your business! Best Regards, Frank Fernandez, General Manager.

August 26, 2015

Excellent service team Very friendly service. Highly recommend. I will definitely go back when needed. I was in and out around an hour and I did not have an appointment. More

by burnside75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Carley
Sep 01, 2015 -

Fields BMW South Orlando responded

That's the experience we strive for each and every day! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Frank Fernandez, General Manager.

August 22, 2015

Definitely the best Very professional, very efficient and friendly always considerate for the customers, provide update on your car as they proceed. ..... Hmm. More

by Miki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 01, 2015 -

Fields BMW South Orlando responded

You're welcome and thank you for your continued business! It's our pleasure to have made your experience enjoyable, but most importantly, to provide you with exemplary service. Best Regards, Frank Fernandez, General Manager.

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