Fields BMW South Orlando

Looks like I got forgotten by my service agent. I understand it was the new year holiday and there might be a shortage of staff, but since this is a BMW dealership I would expect the quality of serv I understand it was the new year holiday and there might be a shortage of staff, but since this is a BMW dealership I would expect the quality of service to be of the same high caliber I have experienced elsewhere, no matter when I come in for a service. Well not at all. I arrived at the dealer for oil change shortly after the lunch. The girl at the reception seemed friendly and told me that my car will be ready, washed and vacuumed in one hour and half and she will keep me updated when it's ready. Then I waited and waited, until all customers who arrived roughly at the same time as I did, has left. I noticed that my car was parked in the parking lot and I thought 'there might be some additional maintenance they would like to perform', so I waited for another half an hour. Still no updates. I decided to find out myself. The girl who promised me an update has gone awol and it took another service advisor quite some time to locate my file. Well the service has been done for quite a while but no one cared to give me an update. Finally, I had to walk to the parking lot myself to get my car, only to find out that the window on passenger side was still covered with dirts. I was really disappointed. More

2017 X1 BMW Thanks to Jeff in sales and Michael the new car manager awesome job no pressure no games and the best prices in Florida. I would recommend this deal Thanks to Jeff in sales and Michael the new car manager awesome job no pressure no games and the best prices in Florida. I would recommend this dealership. I drove 4 hours to buy a 2017 X1 and was treated like a King by the people at this dealership. I would highly recommend them. More

No Pressure Jay was so patient with me. He made me feel so comfortable about the vehicle I chose and gave me valuable information about the other vehicles I was c Jay was so patient with me. He made me feel so comfortable about the vehicle I chose and gave me valuable information about the other vehicles I was considering. More

The best salesman Jay My salesman Jay F.is the best,he really works hard for his customer.He goes above and beyond to assist you thru the process. Fields is blessed to My salesman Jay F.is the best,he really works hard for his customer.He goes above and beyond to assist you thru the process. Fields is blessed to have him More

Great Experience We were there a little over an hour. They have a nice waiting area with drinks and cookies. There are tables and couches to sit on and there is a bi We were there a little over an hour. They have a nice waiting area with drinks and cookies. There are tables and couches to sit on and there is a big tv to watch. More

Fantastic Team It started with an internet search. Fields BMW had the right model, year and "all the trimmings," - and all at a great price (according to Kelley Blu It started with an internet search. Fields BMW had the right model, year and "all the trimmings," - and all at a great price (according to Kelley Blue Book, CarGurus and TrueCar). Then, I got Jay Fitzgerald, the BEST salesman you could ask for. He made the whole process very easy, even picked me up at the airport on his day off. Jay made sure the car was absolutely perfect for delivery - he personally inspect the vehicle and directed the detailing since, in his words, "I probably won't see you again and want you to be happy with this purchase." During the detailing, there was a scratch in the hood that wasn't buffing out, so Jay ran it over to the body shop for repair. This is the ONLY guy you want to buy a car from. Then, it was off to the Finance Manager - this is where you normally get the high pressure sales tactics to add on the high margin packs (special upholstery treatments, finishes) and warranties. Not so with Lisette. I did get the intro and the explanations, but no pressure. She made the out of state process easy with a thorough explanation of the complete process. Great car for a great price with great service - what more could you ask for? More

Amazing I am so ecstatic about my new car !! My car was ready for my arrival , so is the finance manager with my documents to sign . That's how any vehicle p I am so ecstatic about my new car !! My car was ready for my arrival , so is the finance manager with my documents to sign . That's how any vehicle purchase should be ! Thank you Jash and management team for making this happen. I will be back for my next ride ! More

Quick and easy on a holiday week! First time at Fields for service. My service rep Eric was very personable for first thing Friday morning (8am). He walked me through eveytjing that wa First time at Fields for service. My service rep Eric was very personable for first thing Friday morning (8am). He walked me through eveytjing that was going to happen and told me it would take approx 1 hr. One hour later I was on my way. More

Awesome Eric Roma's provided excellent service. Quick and efficient. He's a great communicator. Every time I come into fields he treats me like a VIP customer Eric Roma's provided excellent service. Quick and efficient. He's a great communicator. Every time I come into fields he treats me like a VIP customer More

Fields customer service sucks I had to wait almost 2 weeks to reserve a loaner and when my car was not ready was told I could only drive loaner 50 miles a day. Considering that the I had to wait almost 2 weeks to reserve a loaner and when my car was not ready was told I could only drive loaner 50 miles a day. Considering that the average person has to make numerous stops and during the weekend has to run errands... 50 miles was unacceptable. I had to call a friend to take me around Bc I didn't want to pass the mileage. This is the main reason that I rather drive to Sarasota of BMW to get my service done. They always give me a loaner (even though I didn't purchase my car from them), don't restrict the mileage, and are very attentative. When I call Fields BMW, I have to wait an avaerage of 10 or more minutes to get someone on the phone at the service department. That is poor customer service. More