Fields BMW Lakeland

Gary Gordon, General Manager-Fields BMW Lakeland and Josh Parker, Client Advisor listened to exactly what I was looking for in a BMW. They exceeded my expectations, by producing a higher model of vehicle (75 Parker, Client Advisor listened to exactly what I was looking for in a BMW. They exceeded my expectations, by producing a higher model of vehicle (750i), with all of the features I was looking for, in fantastic condition, within my desired price range! The level of Customer Service and professionalism at Fields BMW is unparalleled in my opinion!!! More

Excellent customer service. Not only did they take care of my wife's vehicle, they also notify me of a recall for that vehicle and scheduled the work to be done around my schedule. Ironically we went there of my wife's vehicle, they also notify me of a recall for that vehicle and scheduled the work to be done around my schedule. Ironically we went there for service and ended up purchasing another vehicle from the lot. Everything was handled professionally. They even provided me with a vehicle in order to get the vehicle I traded in since I needed to bring the stock wheels for that vehicle and they would not fit on the car. The best car buying and service experience I have had. More

had a very good experience at the dealer. phillip deane was very professional and helpful. all my questions were answered.i Would highly recommend the dealership was very professional and helpful. all my questions were answered.i Would highly recommend the dealership More

i was so impressed with the dealership and the way phillip and lynette treated me this was my 2nd purchase luv it so much i will and have recommended others to this dealership phillip and lynette treated me this was my 2nd purchase luv it so much i will and have recommended others to this dealership More

I have never written a positive review about a car dealership however I felt compelled to do so by the superior customer service provided by Fields BMW of Lakeland and Josh Parker specifically. I hav dealership however I felt compelled to do so by the superior customer service provided by Fields BMW of Lakeland and Josh Parker specifically. I have previousely owned 3 BMWs and yet this is the first time I felt the sales person was upfront and went above and beyond to meet the customer's needs. I purchased a 2010 X5 sight unseen, the car was held for me 10 days while I traveled and when I picked it up the deal was honored and I was in and out of the place in less than an hour including completing a financing application. In addition, the headlight had a crack in it and to repair it they actually drove over an hour to my home, picked up the X5 and left my wife with a loaner. Overall, a great experience and would certainly recommend! More

Ended up going to the Mercedes dealership. Waited for half an hour for the sales rep whose attention was with another customer before I left. It was a complete waste of time. half an hour for the sales rep whose attention was with another customer before I left. It was a complete waste of time. More

Great place, great experience.... I have been a customer for Toyota and Honda which are great products. I love them both. But after becoming a BMW owner now is a whole different story... of course BMW are n for Toyota and Honda which are great products. I love them both. But after becoming a BMW owner now is a whole different story... of course BMW are not just your typical American or Japanese cars, my BMW I only use it for weekends or special occasion, its not a daily driver. I went to Reeves in Tampa and they are not comparison with Fields in lakeland, my experience there was amazing. I never had such great customer service. Richie, the shop foreman treats you more than a friend, he's Like a family working on your vehicle., he'll go out of his way to make sure you're satisfy, Richie is Fields BMW (I hope he never leaves because he is the reason why so many customers return to this dealer to get their vehicles serviced) he's amazing and I'm very happy to know my car is in good hands and properly serviced with its warranty. Forget those others that don't know BMW. Thank you Fields BMW, muchas Gracias Richie and Tina at the service department !!!!!! More

Terrible. No one will ever call you back. The staff is rude, says they are working on a deal for you, but never provide you their information. DO NOT GO HERE. rude, says they are working on a deal for you, but never provide you their information. DO NOT GO HERE. More

Josh spent hours with me through the sales process. Extremely professional and made the deal happen. Impressed with Josh and his ability to answer questions. By far the best BMW dealer experience I've Extremely professional and made the deal happen. Impressed with Josh and his ability to answer questions. By far the best BMW dealer experience I've encountered. More

Fields BMW is a rip off. Took my 2010 X5 in to check battery , was told battery was bad.Cost 513.00 to install new battery and car is still under warranty.SCAM!!! P.S. car wash sucked. battery , was told battery was bad.Cost 513.00 to install new battery and car is still under warranty.SCAM!!! P.S. car wash sucked. More