Fields BMW Lakeland

I have never written a positive review about a car dealership however I felt compelled to do so by the superior customer service provided by Fields BMW of Lakeland and Josh Parker specifically. I hav dealership however I felt compelled to do so by the superior customer service provided by Fields BMW of Lakeland and Josh Parker specifically. I have previousely owned 3 BMWs and yet this is the first time I felt the sales person was upfront and went above and beyond to meet the customer's needs. I purchased a 2010 X5 sight unseen, the car was held for me 10 days while I traveled and when I picked it up the deal was honored and I was in and out of the place in less than an hour including completing a financing application. In addition, the headlight had a crack in it and to repair it they actually drove over an hour to my home, picked up the X5 and left my wife with a loaner. Overall, a great experience and would certainly recommend! More

Ended up going to the Mercedes dealership. Waited for half an hour for the sales rep whose attention was with another customer before I left. It was a complete waste of time. half an hour for the sales rep whose attention was with another customer before I left. It was a complete waste of time. More

Great place, great experience.... I have been a customer for Toyota and Honda which are great products. I love them both. But after becoming a BMW owner now is a whole different story... of course BMW are n for Toyota and Honda which are great products. I love them both. But after becoming a BMW owner now is a whole different story... of course BMW are not just your typical American or Japanese cars, my BMW I only use it for weekends or special occasion, its not a daily driver. I went to Reeves in Tampa and they are not comparison with Fields in lakeland, my experience there was amazing. I never had such great customer service. Richie, the shop foreman treats you more than a friend, he's Like a family working on your vehicle., he'll go out of his way to make sure you're satisfy, Richie is Fields BMW (I hope he never leaves because he is the reason why so many customers return to this dealer to get their vehicles serviced) he's amazing and I'm very happy to know my car is in good hands and properly serviced with its warranty. Forget those others that don't know BMW. Thank you Fields BMW, muchas Gracias Richie and Tina at the service department !!!!!! More

Terrible. No one will ever call you back. The staff is rude, says they are working on a deal for you, but never provide you their information. DO NOT GO HERE. rude, says they are working on a deal for you, but never provide you their information. DO NOT GO HERE. More

Josh spent hours with me through the sales process. Extremely professional and made the deal happen. Impressed with Josh and his ability to answer questions. By far the best BMW dealer experience I've Extremely professional and made the deal happen. Impressed with Josh and his ability to answer questions. By far the best BMW dealer experience I've encountered. More

Fields BMW is a rip off. Took my 2010 X5 in to check battery , was told battery was bad.Cost 513.00 to install new battery and car is still under warranty.SCAM!!! P.S. car wash sucked. battery , was told battery was bad.Cost 513.00 to install new battery and car is still under warranty.SCAM!!! P.S. car wash sucked. More

Went to this dealer to test drive and get some prices on the bmwx3. After test driving and speaking to the sales rep. he was able to find me a vehicle that I wanted within my price range without a whole lot the bmwx3. After test driving and speaking to the sales rep. he was able to find me a vehicle that I wanted within my price range without a whole lot of going back and fourth. It was a very pleasant experience. More

Great experience, no pressure and good information. quickest car buying experience we ever had. We called ahead and Josh had the car ready and waiting for us to test drive.We will be back to buy from t quickest car buying experience we ever had. We called ahead and Josh had the car ready and waiting for us to test drive.We will be back to buy from them again. Love the car! More

The buildings at Fields BMW in Lakeland are modern, functional and kept meticulously clean. Tom Swackhammer searched to find the car I described and our price negotiations were candid and straight for functional and kept meticulously clean. Tom Swackhammer searched to find the car I described and our price negotiations were candid and straight forward. The car was at the dealership on the promised date detailed for delivery with a full tank of diesel fuel. I have enjoyed the free car wash service offered to buyers. I requested replacement of air with nitrogen in the tires and the staff reminded me that as I was a member of the BMW Club that I was entitled to discounts. We are in the process of purchasing an X5 35d which will be ordered. We were given the opportunity to test drive all the variants of the X series (3's and 5's). This exposure allowed my wife to determine the model, exterior and interior colors and the various packages and options she wanted on the vehicle. I highly recommend Fields BMW in Lakeland. I have purchased many new vehicles during my life from many manufacturers and dealers. Fields BMW in Lakeland is the premier dealership I have experienced. More

Went in for oil change, left with a newer car after I was told I needed four new tires with there mounting and balancing, new valve stems and a front end alignment with a total price of $1943. I told them th told I needed four new tires with there mounting and balancing, new valve stems and a front end alignment with a total price of $1943. I told them that I new I could get the same tires at a tire place about $200 cheaper per tire. I then proceeded to purchase a new vehicle. More