Fields BMW Lakeland

Courteous Service Advisor Rescues A Holiday Trip My wife and I were traveling from Port Saint Lucie in southeastern Florida to celebrate Mother's Day weekend with my sister, who lives in Clearwater B My wife and I were traveling from Port Saint Lucie in southeastern Florida to celebrate Mother's Day weekend with my sister, who lives in Clearwater Beach on the Gulf Coast. We had driven a short distance on the Florida Turnpike when an alert signal appeared on the dash panel of my BMW M3. I stopped at the first rest area and discovered that my oil check guage indicated that the car needed a quart of oil. I was concerned because my dealership recently changed the oil (8 quarts) and oil filter. This was the first time I was driving the vehicle since that low mileage oil service. How can the vehicle be down a quart of oil? I continued for 135 stressful miles to Fields BMW Lakeland. In a matter of minutes, Albert Darby checked the oil level on the diagnostic display in the vehicle's "i-drive" system and noted that the oil level was one-half quart low. He personally (and meticulously) poured one-half of a new quart of Castrol 10W60 oil into the crankcase. Then he gave me the container with the remaining oil and suggested that I re-check the oil level later and add a little more, if necessary. I was so grateful that my bimmer was fine and, thanks to this thoughtful service advisor, we continued on our way to a family reunion. They say, "A friend in need is a friend indeed." We say, "Thank you, Albert Darby" to our friend at Florida BMW Lakeland. More

Excellent dealership if you are in the market for BMW. Very recently I got my 2014 BMW 228i through Fields BMW Lakeland. That was my first time obtaining BMW through Fields and didn't know what to expect. Very recently I got my 2014 BMW 228i through Fields BMW Lakeland. That was my first time obtaining BMW through Fields and didn't know what to expect. Although they serviced my previous BMW which they provide excellent job, buying/leasing is a process and takes some negotiations. My client Advisor, FURMAN CLARK, facilitated the transaction no-pressure and hassle-free. The entire staff at Fields are very nice from receptionist, Service dept. client Advisor (Albert Darby), Manager, Documentation Clerk, and most of all my client Advisor, Furman Clark. Fields BMW Lakeland exceeded my expectations, above and beyond. I give them 5-star ratings and I highly recommend this dealership to someone in the market for BMW....Yolanda More

Great Service @ Fields in Lakeland, FL! Had an opportunity to get my vintage BMW serviced at Fields and they did a super job! My car runs like new and the quality of service and care I rece Had an opportunity to get my vintage BMW serviced at Fields and they did a super job! My car runs like new and the quality of service and care I received was exemplary. I felt very well taken care of by all staff, from the receptionist to the parts department. 5-star high quality rating and I will return to get my baby worked on again :) More

Worst dealership This is the worst dealership I've ever seen, I purchased two 5 series within the last 2 1/2 years. The first was a 2011 new 5 series it had an interna This is the worst dealership I've ever seen, I purchased two 5 series within the last 2 1/2 years. The first was a 2011 new 5 series it had an internal electrical problem, Fields had the car for 2 of the first 3 months we owned it kept give it back saying it was fixed several times. The lead salesman Majed Masrallah is the biggest liar I've ever seen, when purchasing the first car we wanted to upgrade the wheels, he said no, no I know a guy I can get them,for $1500 he would never return your calls, so no wheels. He also told my wife that he knew BMW was coming out with the apps. upgrade and that he already had them, never happened, But to our stupidity we went back for more, Bought a new 2014 5 series with the 2.0 turbo with 23 27 34 claimed mpgthe car only avg. 21 mpg took it in they did nothing I asked Tina did you contact BMW engineers she said no, they googled it, they even told me that the car needed to break in before it could get gas mileage even though it had 3,000 miles on it. took it in again to check mpg getting worst they did oil change, and Tina again told me nothing wrong with it so we didn't do any thing. Contacted John service manager, we meet and I thought things were going to be better, he and his tech were going to compare with other cars and talk to BMW, never heard a word back from either, Called Majed to let him know we were heading to another dealer, he said give me a minute call you right back, never did, we trade it for a demo at another dealer This one is avg. 27 mpg and runs great. I wish I could have given a 0 rating. This is a shame because this is our local dealer, Give them a call leave a message and see if they return your call I doubt it. More

Great follow up on recent maintenance Spoke with John the Service Manager and he was able to take care of all concerns and issues regarding my recent purchase. I would highly recommend af Spoke with John the Service Manager and he was able to take care of all concerns and issues regarding my recent purchase. I would highly recommend after seeing the professionalism he exhibited...great manager!!! More

Excellent associate he was knowledgible, kind and carring a real go getter I'm gonna be coming back to him everytime what a sharp young man a real go getter I'm gonna be coming back to him everytime what a sharp young man More

Absolutely no follow up. I was pre-approved through BMW FS and knew exactly which car I wanted and was ready to buy asap.....received a call from a sales rep to advise I was approved and he would research FS and knew exactly which car I wanted and was ready to buy asap.....received a call from a sales rep to advise I was approved and he would research inventory and call me back asap. Never received a call back. I sent an email, text and left several voice mails to only be ignored. I switched to another dealership 2 days later and bought a new 2014 car the same day. This should have been an easy sale: pre-approved through their own bank, no trade in and I was ready to go. Their loss! More

Wanted to say thank you to all the great folks at Fields. Everyone is always very friendly and goes above and beyond to help me and my wife when we come in. Not only have we purchased two cars from Fields Everyone is always very friendly and goes above and beyond to help me and my wife when we come in. Not only have we purchased two cars from Fields but we use them for all the parts that we need when I service our older Bimmer also. The reason we continue to use their facility is because it is evident that everyone there wants to help. I also recommend Fields to all my customers if they need anything for their BMW, knowing that they will get top notch service. Thank you again to all my friends there at Fields!!! More

Lance the sales manager called me back right away when I was looking to buy a new car.Lance was the best car buying experience I ever had in the 20 years at BMW dealerships.He is very personable,smart and e was looking to buy a new car.Lance was the best car buying experience I ever had in the 20 years at BMW dealerships.He is very personable,smart and easy to work with and knows what he is doing very well at BMW.He ordered the exact 2014 car I wanted.Lance was always quick to write/call back with my questions and very helpful.He even delivered the new 2014 car to me at a golf resort an hour or more away! It was very fast to trade cars with him since all the paper work was done before he brought the car.He really went out of his way to accommodate me and be so helpful and kind and was very honest to me through it all.I will call Lance back in 3 years to order another car. More

I purchased a 2006 Toyota 4Runner from Fields BMW. All I have to say is the service was excellent and continues to be fantastic. Phill went out of his way to help with the sale and even after the sale conti have to say is the service was excellent and continues to be fantastic. Phill went out of his way to help with the sale and even after the sale continued to help with any thing I needed. The business office also was a big help with some tag issues that were created by another dealership. I would highly recommend this dealer ship to any one looking for a new or used vehicle. You won't find a more service oriented dealer. More