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Fields BMW Lakeland

Lakeland, FL

4.8
573 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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573 Reviews of Fields BMW Lakeland

October 17, 2003

I had a 02 330i and they installed some Dinan parts screwed them up and I had to call Dinan to get the problems rectified. Some of the rudest and most arrogant people I have ever dealt with. I later d More

by jcoop
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Been a year and a half have forgotten
May 21, 2013 -

Fields BMW Lakeland responded

I'm very sorry for your poor experience, even though it was a while ago. We appreciate your feedback and have made a number of adjustments to staff since your visit to ensure the highest level of customer service. While mistakes can be inexcusable, we would love the opportunity to serve better you in the future. Please feel free to call me at 863-816-1234 or email me at ggordon@fieldsauto.com. Thank you, Gary Gordon - Manager.

October 09, 2003

Fields service department is incompetent. 90% of the time, I have to bring my car back to have the original service done correctly. Avoid this dealership if possible. <br><br>The service advisiors are v More

by willard_fl1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
May 21, 2013 -

Fields BMW Lakeland responded

Very sorry to hear about your poor experience, willard_fl1. I apologize that your service visit did not meet your expectations back in 2003. Much has changed in the many years since your review and I would be delighted at the opportunity to serve you and fill you in on the many adjustments we've made. I encourage you to contact me at 863-816-1234 or via email at ggordon@fieldsauto.com at your earliest convenience. Thank you and I look forward to speaking with you. Sincerely, Gary Gordon, General Manager.

July 12, 2003

Excellent dealership to do business with. I did Spartanburg delivery and my sales rep, Furman Clark, made sure everyting went off without a hitch. A no pressure selling experience that makes buyin More

by sandman
Recommend Dealer
Yes
Employees Worked With
Furman Clark
May 21, 2013 -

Fields BMW Lakeland responded

Thanks for your business and your wonderful feedback. Please enjoy our many amenities like our Car Washes that are free of charge when you purchase from Fields. Sincerely, Gary Gordon, Manager (ggordon@fieldsauto.com).

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