Fields BMW Lakeland

I recently had my BMW serviced at Fields BMW due to an engine light coming on in the car. This required several trips to the dealership to pinpoint the exact cause and work was performed early in the proc engine light coming on in the car. This required several trips to the dealership to pinpoint the exact cause and work was performed early in the process that did not resolve the issue. On the final service repair which resolved the issue, I asked the service manager, John Elmendorf, to review all the repairs to make sure they were justified. Upon review, John told me that the initial repair was not justified and that Fields BMW would be refunding me the amount of the part and labor. I found John and his staff to be extremely professional. John is truly a man of immense integrity and is an asset and great ambassador to the entire Fields Automotive Group. When you buy a BMW you expect great service but John and his staff went far beyond my expectations. I would highly recommend this dealership. More

we live in Naples FL, we went to our local bmw dealer and got some quotes on leasing a new 128 conv, the quotes we got just didn't seem good, we also didn't get a good vibe from the place, we went home, got got some quotes on leasing a new 128 conv, the quotes we got just didn't seem good, we also didn't get a good vibe from the place, we went home, got online and found pretty much thee same car online at fields bmw in Lakeland, I called up and asked for a manager, I got lance on the phone explained to him what we were trying to accomplish, within about 8 minutes we had a deal we felt great about. we told lance we would get in the car and drive up, we also explained that it was a 3 hour drive and we did not want to get there and wait around for hours, he assured me we would not. on the way in the car I was sending him copies of our drivers license's, insurance cards, and current registration we were transferring. we arrived at 6:50 pm we were greeted by a nice smiling receptionist, who immediately called Phil, the salesman we had been assigned to, he had everything prepped, owners manuals, keys, bmw assist, car detailed, filled with gas, while with Phil, Lance came over introduced himself, told us we would meet with Melissa to do some quick final paperwork, we did that, she was great and we were back on the road to Naples by 7:55 in our new bmw. What a great experience, thank you Lance, Phil, and Melissa!!!!!!!!!!!!!!!! Mark & Ted More

This dealership has always gone the extra mile whenever I come in for service or any trouble with the vehicles. All the people are friendly and seem to go out of there way to be helpful. I will be using th come in for service or any trouble with the vehicles. All the people are friendly and seem to go out of there way to be helpful. I will be using them and the Mercedes dealership they just built next door for all my purchases. Why go anywhere else.? More

We recently moved to the Tampa area and realized that the Fields BMW of Lakeland was much closer to our house, so we took our car in for some repair work. We purchased a service plan when we bought the vehic Fields BMW of Lakeland was much closer to our house, so we took our car in for some repair work. We purchased a service plan when we bought the vehicle. Even though the service plan was not through BMW they are an authorized repair facility for our vehicle with the service plan. When the repairs were submitted to the service plan agent for reimbursement the service agent at Fields told us that they weren't going to cover all the labor costs because THIS dealership said it would take longer to do the work. The funny thing is that I had already done some repair work on my vehicle at another BMW dealership and all the labor costs were absorbed by the service plan. Get a second price before you get the repairs done! Price gouging! More

Dealer from xxxx! Couldn't even evaluate the condition of a battery. Required 2 visits to repair. Lost my car both times. Last time they had the car for over 2 weeks. Called John, the service m condition of a battery. Required 2 visits to repair. Lost my car both times. Last time they had the car for over 2 weeks. Called John, the service manager and he couldn't find the car either. He never ever called back so customer concern is not of interest to him. Received a call a week or so later from some lady doing a service review. She was the only one who showed any interest in customer satisfaction. She was concerned and said someone would contact us. Weeks later and no follow up so obviously the customer is not important. When I went to pick up the car after paying they gave me the keys and said the car was parked in the main drive at the entrance. After looking --no car. Again asked the lady and she said I would have to ask one of the Service techs and pointed him out. After waiting considerable time for him to get off the phone he said it was on the west curb. Again -- no car. After looking in the outside lot I finally found. Most BMW dealers have your car cleaned and waiting. My wife's was dirty and it was a real scavenger hunt to find. My wife loves the car and we are looking to buy her a new one. However, you can be assured it will not be at Fields in Lakeland. "Dealer From xxxx!" More

This is the second vehicle that we have purchased at Fields. We purchased a 1997 528i with Lance Lightsey and now a 2013 328i with Josh Parker. Our 528i lasted 16 years and Fields continues to maintain Fields. We purchased a 1997 528i with Lance Lightsey and now a 2013 328i with Josh Parker. Our 528i lasted 16 years and Fields continues to maintain its quality service. It was nice to see that Lance Lightsey is now a manager! Josh Parker was very through and informative and helped me ease into a new, modern vehicle. We appreciate the prompt, courteous service that my husband and I received. We will continue to recommend Fields BMW to all our friends and family looking for a "quality" vehicle and service!! Sincerely, Mary Ann Yavelow P.S. Also, a "shout out" to Melissa who helped us when it came to all the financial paper work!! More

Gary Gordon, General Manager-Fields BMW Lakeland and Josh Parker, Client Advisor listened to exactly what I was looking for in a BMW. They exceeded my expectations, by producing a higher model of vehicle (75 Parker, Client Advisor listened to exactly what I was looking for in a BMW. They exceeded my expectations, by producing a higher model of vehicle (750i), with all of the features I was looking for, in fantastic condition, within my desired price range! The level of Customer Service and professionalism at Fields BMW is unparalleled in my opinion!!! More

Excellent customer service. Not only did they take care of my wife's vehicle, they also notify me of a recall for that vehicle and scheduled the work to be done around my schedule. Ironically we went there of my wife's vehicle, they also notify me of a recall for that vehicle and scheduled the work to be done around my schedule. Ironically we went there for service and ended up purchasing another vehicle from the lot. Everything was handled professionally. They even provided me with a vehicle in order to get the vehicle I traded in since I needed to bring the stock wheels for that vehicle and they would not fit on the car. The best car buying and service experience I have had. More

had a very good experience at the dealer. phillip deane was very professional and helpful. all my questions were answered.i Would highly recommend the dealership was very professional and helpful. all my questions were answered.i Would highly recommend the dealership More

i was so impressed with the dealership and the way phillip and lynette treated me this was my 2nd purchase luv it so much i will and have recommended others to this dealership phillip and lynette treated me this was my 2nd purchase luv it so much i will and have recommended others to this dealership More