Fields BMW Lakeland

Great service I bought a car last week from this dealership and was most pleased with the experience. Usually, it takes a long time to go over and sign paperwork. B I bought a car last week from this dealership and was most pleased with the experience. Usually, it takes a long time to go over and sign paperwork. But everything was prepared when I arrived and the whole deal took much less time than I thought it would. Everyone was professional and friendly and very approachable. The deal they gave me on the price of the car was the best around. Thank you for a great experience. More

great dealership This buying experience was the easiest I have ever had and I have purchased many new vehicles friendly and knowledgeable staff I had several questions This buying experience was the easiest I have ever had and I have purchased many new vehicles friendly and knowledgeable staff I had several questions since this was my first BMW purchase and all were answered More

Majid He is excellent in every way. Very knowledgeable, energetic, and willing to work with you. We have purchased several cars from him in the past and loo He is excellent in every way. Very knowledgeable, energetic, and willing to work with you. We have purchased several cars from him in the past and look forward to working with him in the future. More

Car Purchase We want to thank everyone for the great service we received. You were all accommodating and professional. It was a pleasure dealing with PJ and everyo We want to thank everyone for the great service we received. You were all accommodating and professional. It was a pleasure dealing with PJ and everyone else in your dealership. More

Lied to and mislead I bought a BMW part from a BMW dealership in another state. I had it for around 2 months before it randomly stopped working so I brought it into the L I bought a BMW part from a BMW dealership in another state. I had it for around 2 months before it randomly stopped working so I brought it into the Lakeland dealership with a copy of the recite, What I thought was a quick exchange took over 5 hours during a two day period. They told me that my car had new lights in it and the warranty covered the cost. However, I am convinced that they put the original lights back in my car because it has the same issue, I never saw the new box or parts, I also NEVER asked for them to install the part. I have 0 idea what the dealership did or why a simple part exchange took over 5 hours, and when I asked for explanations i got the most open answers possible. More

2 day oil change I took my 2014 X5 in for a normal service at 9 am one morning. It was promised back the same day. Service tech called and said it would not be ready I took my 2014 X5 in for a normal service at 9 am one morning. It was promised back the same day. Service tech called and said it would not be ready until the next day due to being hooked up to a computer. Late the next afternoon i was finally told it was ready. When i arrived an hour later it was not ready--they said it was being washed. Then when i obtained paperwork I found they had done work that was not discussed or authorized by me. Apparently they completely reprogrammed the computer. This caused all settings to go to factory default (third time this has happened). I am now having issues with my I phone synchronizing with the car. This was not a problem before. This is not my first poor experience with this service department. Unfortunately, I have had numerous problems with the car. More

Great Experience purchasing our new BMW! We met Mike after having a car repaired. Mike was pleasant, easy to work with and located the car we really wanted. He was very detailed explaining ou We met Mike after having a car repaired. Mike was pleasant, easy to work with and located the car we really wanted. He was very detailed explaining our eventual purchase features. Kudo's to Fields BMW and especially Mike Wagner. No pressure, highly stress free purchase! More

Car purchase We met Mike while we were getting our BMW's serviced. He was very helpful and accommodating to our needs. We were not looking for a new car at the ti We met Mike while we were getting our BMW's serviced. He was very helpful and accommodating to our needs. We were not looking for a new car at the time, however he showed us the features of the car we eventually purchased. Easy experience and stress free! More

Used X5 Purchase Dealing with the Team at Fields was very easy. I work in Denver, CO and live in Jacksonville FL, so coordinating across three locations was a must. Dealing with the Team at Fields was very easy. I work in Denver, CO and live in Jacksonville FL, so coordinating across three locations was a must. They were quick to respond and get all my paperwork prepared ahead of my visit. When I arrived from Jacksonville, vehicle was clean and ready for me and I was out the door in around an hour. More

ENJOYABLE....HASSLE FREE...POSITIVE EXPERIENCE My husband and I have nothing but positive comments for the team at Fields BMW of Lakeland. Namely...Melissa Mumbauer, Patrick McGee and Melissa Harg My husband and I have nothing but positive comments for the team at Fields BMW of Lakeland. Namely...Melissa Mumbauer, Patrick McGee and Melissa Hargroves. All three were approachable, friendly and extremely knowledgeable!!! They went above and beyond to make sure our experience was an enjoyable one and that we found what we were looking for. They succeeded and we not only drove away that day with a new car - 2016 BMW X1 (in less than 2 hours ) but returned the next week to purchase another BMW for my husband. A big "thank you" to our new friends at Fields BMW of Lakeland for such a enjoyable experience - YOU ALL ARE AWESOME!!! More