Fields BMW Lakeland

Customer out of town in need of assistance. While travelling to Orlando from Sarasota for my daughter’s birthday, we experienced an unexpected tire blow out on my 2013 335i. Since we were close While travelling to Orlando from Sarasota for my daughter’s birthday, we experienced an unexpected tire blow out on my 2013 335i. Since we were closer to Orlando, we called your Field’s Dealership there and were told that they would be unwilling to help us out even in an emergency due to a full schedule. I immediately called your Lakeland dealership with the hope of getting some help and spoke with Selena. She said that if we could get to the dealership before 1:30pm that they would work us in. Unfortunately, the run flat tire gave out just two miles down the road from the dealership, leaving us stranded on I-4. I again called Selena and she was quick to help us arrange for a tow using BMW roadside service, which got there sooner than expected. At this point we would be cutting it close to get to the dealership before 1:30pm, and she was kind enough to ask the technician if he would stay late to help us. To our amazement, he agreed to do so and we were able to get there just before 1:30pm. Within a couple of hours we had two new back tires and were able to eventually make it to Orlando to celebrate my daughter’s birthday. Selena and the technician are truly exceptional employees for their ability to help customers from out of town and not turn them away because “they have a full schedule”. While the Field’s Orlando dealership has lost any future business from me for their lack of help from this event and past events, your dealership has earned my respect and gratitude for going above and beyond that day. As a supervisor myself, I know that great employees make an organization shine and stand out, and these two are just that, Great! Please give them the recognition that they deserve because exceptional customer service is hard to find in people today. Even though I don’t live nearby to Lakeland dealership, I will certainly be looking to buy my next car from that dealership because of how these two employees performed that day. More

great experience I had been around to several dealers, I have not decided on which car to buy so I figured I would stop at BMW just to look. However Magic gave me suc I had been around to several dealers, I have not decided on which car to buy so I figured I would stop at BMW just to look. However Magic gave me such a great deal and treated us so well that we wound up buying a car that very day. best decision ever. love my car. More

Best Car Experience EVER I had been to Bert Smith BMW and was treated absolutely horrible..Next day went to Fields BMW Lakeland and was treated with the upmost respect and pro I had been to Bert Smith BMW and was treated absolutely horrible..Next day went to Fields BMW Lakeland and was treated with the upmost respect and professionalism ever at a car dealership..Furman Clark was my salesperson and he rocks....I called him about a X5 and he had it sitting out front ready for my test drive....and I bought one...the whole transaction front start to finish was great and I highly recommend Fields BMW and ask for Furman Clark.. You will be glad you did!!! More

Best. Experience. Ever! There are no words that adequately describe how awesome our experience was at Fields BMW when we recently purchased my wife's new 2016 BMW 435i Gran C There are no words that adequately describe how awesome our experience was at Fields BMW when we recently purchased my wife's new 2016 BMW 435i Gran Coupe. Both the professionalism and simplicity in the way we were treated made our experience quite simply the best experience at a car dealership that we have ever had! And, believe me...we have bought plenty of cars. Thanks so much to the whole staff! More

2 New BMWs I just purchased two new BMW cars from Melissa at Fields BMW. I had a time constraint and had to make the transaction on my lunch break, Melissa work I just purchased two new BMW cars from Melissa at Fields BMW. I had a time constraint and had to make the transaction on my lunch break, Melissa worked hard so that all I had to do was sign some papers and drive away. Fast and easy transaction. I went back a few days later and bought my wife her BMW, we took a little more time because I wasn't on my lunch break. Very awesome service and makes me remember why I love driving BMW cars, the people here really do care about you. More

Mynew BMW We have just purchased 2 new BMW's from Furman. This is my 5th car from Furman and my husband's 3rd. Our daughter has bought 3 cars from Furman. He We have just purchased 2 new BMW's from Furman. This is my 5th car from Furman and my husband's 3rd. Our daughter has bought 3 cars from Furman. He is a great salesman and is very helpful before, during and after purchase. More

BMW Staff Very pleasant staff to work with in all departments. Sales, Melissa was very pleasant and responsive. Finance, Lanette was very helpful in options. Za Very pleasant staff to work with in all departments. Sales, Melissa was very pleasant and responsive. Finance, Lanette was very helpful in options. Zachary, spent the time needed and explained the options very well. More

Excellent Dealership I was in desperate need of a car not knowing exactly what I wanted. Tom Swackhammer was my salesman. He was very helpful in helping me pick out that I was in desperate need of a car not knowing exactly what I wanted. Tom Swackhammer was my salesman. He was very helpful in helping me pick out that right car. He thoroughly went over all the programming of the car and patiently answered all my questions. Tom and Melissa worked together to get all my financing needs done. She carefully explained all contracts involved and in no time I was on the road with my new 328I BMW. More

Magic does make magic happen. Had an absolutely great experience in dealing with this dealership and magic goes to extreme in making sure of purchase experience being best of all. Had an absolutely great experience in dealing with this dealership and magic goes to extreme in making sure of purchase experience being best of all. This is the third BMW purchase from this dealership and will keep on dealing with this dealership for many more. BEST DEALER AROUND. More

Great experience I dealt with Mike wagner re the sale and with Patrick re the "BMW UNIVERSITY" - learning the car and its features. As to the deal and the dealing itse I dealt with Mike wagner re the sale and with Patrick re the "BMW UNIVERSITY" - learning the car and its features. As to the deal and the dealing itself - I found the sales manager (Christian) to act very professionally and the deal itself was a fair one (trade etc.) Dealing with both Mine and Patrick was an absolute pleasure - both before, during and after the sale. The car was delivered clean, gassed up and ready to go. Paperwork was all prepared in advance and Patrick - who also came along for a test drive - not only explained all there was, but responded again and again to questions I had by phone, several days after the transaction. Mike was also instrumental and helpful in getting a refund payment processed expeditiously. I would definitely deal with this dealership and these people again and recommend them highly. More