Ferman MINI of Tampa Bay - Service Center

Great service. Price for a new battery is high though. I stayed at the dealership. Everyone was kind, even those who were not helping with my car. Price for a new battery is high though. I stayed at the dealership. Everyone was kind, even those who were not helping with my car. More

You are always very kind. I feel very good waiting for the service, I was missing the bagels! I feel very good waiting for the service, I was missing the bagels! More

dealership members were profesncesional, and curteous. very nice experienJe at your dealership. Sincerly, Jennifer Karriem very nice experienJe at your dealership. Sincerly, Jennifer Karriem More

I had a warranty issue that the service advisor understood that i had not createated the problem. understood that i had not createated the problem. More

I am on my sixth car with Ferman and hope there will be more to come. On this visit, I got a huge tear in my run flat tire and had to be towed in. I didn't have an appointment but was in and out in a few more to come. On this visit, I got a huge tear in my run flat tire and had to be towed in. I didn't have an appointment but was in and out in a few hours. Always great customer service in the Service Department. More

The initial gentleman who checked me in told me that single oil changes weren’t possible. He told me only the multiple oil change plan was offered now. When I questioned this with the second advisor, single oil changes weren’t possible. He told me only the multiple oil change plan was offered now. When I questioned this with the second advisor, I was told that was not true. I was then able to change to a $99 change. Also, every time I have gotten an oil change, fluids were topped off. My windshield wiper fluid was almost empty. It was awful sitting for three hours for the oil to be changed and inspection. More

I needed a new battery, and Courtney scheduled me right away for replacement. I got a flat tire on the way to the dealership and they were able to get that replaced on the same visit. Courtney does an outs away for replacement. I got a flat tire on the way to the dealership and they were able to get that replaced on the same visit. Courtney does an outstanding job of explaining what services are required and what can wait for later, and in explaining the costs involved. Always feel well taken care of at this dealership. More

I had a bad tire - screw in it. Had a 2:00 pm appointment. I was told it could take up to 1/2 hour for approval from the insurance company as I had Wheel and tire coverage. I did Had a 2:00 pm appointment. I was told it could take up to 1/2 hour for approval from the insurance company as I had Wheel and tire coverage. I did not leave there until 4:50 pm. Almost 3 hours to change a tire! Bad service! You have to do better! More

I originally gave the place 5 stars. .. utmost love and respect.... BUT when you spend 60k and 5k on warranties.... only to be treated like dirt when there's a problem... is time to go .. utmost love and respect.... BUT when you spend 60k and 5k on warranties.... only to be treated like dirt when there's a problem... is time to go elsewhere... is a shame cause I'm sure the family worked hard to get there... but then others ruin it More

I have purchased over 40 cars in my life and have dealt with a lot of car dealers. I will have to say this was the best experience I have ever had. with a lot of car dealers. I will have to say this was the best experience I have ever had. More