Ferman MINI of Tampa Bay

Our Mini Cooper S Countryman needed the air charge pipe replaced under a recall. The service appointment was handled professionally, and timely. The waiting lounge was comfortable and time passed quickly replaced under a recall. The service appointment was handled professionally, and timely. The waiting lounge was comfortable and time passed quickly. Matthew Maynard was great!!!! More

Great service as always! I will make the 45 minute drive to this dealership rather than go to the BMW dealership closer to my house. I will make the 45 minute drive to this dealership rather than go to the BMW dealership closer to my house. More

I loved buying my 2024 Mini Cooper Countryman from Ferman!! Dallas was very patient and taught me everything I needed to know about my car. Manolo Santos was up front and honest when negotiating Ferman!! Dallas was very patient and taught me everything I needed to know about my car. Manolo Santos was up front and honest when negotiating the purchase!! I'll be back !! More

Always ready to help in an emergency, very calming manner, straight to the point on how to fix the problem manner, straight to the point on how to fix the problem More

Very good experience, did not feel pressured, Danny was ready for us when we arrived, he was attentive and knowledgeable about the vehicle I was buying. I would definitely use this dealership again ready for us when we arrived, he was attentive and knowledgeable about the vehicle I was buying. I would definitely use this dealership again More

Looking for Ryan on my scheduled appointment. Didn't find him or the offices as they were being remodeled. Over to the BMW side and was introduced to Courtney who took care of us. Friendly and ex Didn't find him or the offices as they were being remodeled. Over to the BMW side and was introduced to Courtney who took care of us. Friendly and expert service as always. More

I worked with Sara and Sue to buy a used Mini. It was a great experience. They were both friendly and professional. I would highly recommend them and the Ferman dealership. It was a great experience. They were both friendly and professional. I would highly recommend them and the Ferman dealership. More

Not happy at all with my service visit on Monday. Ferman lost a significant sale from us because of inadequate communication/service. I specifically told Courtney I wanted the mini serviced not j Ferman lost a significant sale from us because of inadequate communication/service. I specifically told Courtney I wanted the mini serviced not just an oil change. Also told her I wanted a loaner while vehicle was getting serviced. We discussed a coupon I received for a $150 AC inspection and discussed the seat the was broken. She never told me that they would not give us a loaner since all we were doing was an oil change. As a matter of fact, we scheduled the service for Monday because she said they would not give out a loaner on Friday in the event that repairs were needed. My spouse is the one who brought the car in. I told her what we were doing and, most important, she should get a loaner. On Monday, she was told they don't give loaners out for oil changes and Courtney talked her out of the $150 AC check. It was a very frustrating experience for her. After a couple of hours, we get this text recommending all the services the vehicle needed. There was no way she was going to sit around for a few more hours waiting for all the services to be done. NOW, had we had a loaner, we would have said move forward to do the services and repair the seat. Unfortunately, Lisa bought a 3yr oil change package which I will call in the next couple of days and try to get refunded because it is not worth the drive and wait for an oil change. Very disappointed. Will try to find a reputable mini repair shop. More

My wife took the Mini Countryman in for annual maintenance. No other issues were identified on the monitoring app. All OK. At the dealer my wife was told that she had to change one of the front br maintenance. No other issues were identified on the monitoring app. All OK. At the dealer my wife was told that she had to change one of the front brake pads and one rear brake pad plus a brake pad sensor. All for over $470, for a car that is treated very well and has only about 17,000 miles on it. I wrote to the dealer asking if this is normal on Minis - no answer from Ferman and a week has gone by. In my opinion, this is substandard quality and poor service. What a disappointment with Mini and with Ferman! More

All interactions with Dallas Crider (our sales advisor) and Michael Stanton (sales manager) were pleasant and professional. If we ever need another new Mini Cooper we would certainly use their knowledge a and Michael Stanton (sales manager) were pleasant and professional. If we ever need another new Mini Cooper we would certainly use their knowledge and service again. Our new Mini Cooper S Countryman is beautiful, very nice British Racing Green with a black roof and trim' More