Ferman MINI of Tampa Bay

Distinctive DIVA - Great customer hands I contacted Sara in 2016 when I moved from Phila to Clearwater. She helped me find my first Mini Cooper. After my purchase she kept in touch and rec I contacted Sara in 2016 when I moved from Phila to Clearwater. She helped me find my first Mini Cooper. After my purchase she kept in touch and recently helped me upgrade to a new Mini. Sara provides excellent customer service, she pays attention to detail, and she wants her customers to be happy. If it weren't for her I would not have purchased 2 Minis at Fermin. THANKS DIVA!! More

AMAZING Ryan George was extremely knowledgeable and informative. He took the time listen to what we wanted and wasn’t the typical car salesman. We would recom Ryan George was extremely knowledgeable and informative. He took the time listen to what we wanted and wasn’t the typical car salesman. We would recommend Ryan to friends and family for sure! Dealership overall went above and beyond our expectations. Sara Griffith was amazing as well, she helped to finish up our Mini adoption. Also, Dan McCloy in financed helped up with getting the numbers right to fit into our household budget! More

One of the best car buying experiences anyone could ask fo Ryan is a pleasure to work with. He is pleasant and professional. We are consistrently impressed with Ryan’s knowledge of the product.. He is patie Ryan is a pleasure to work with. He is pleasant and professional. We are consistrently impressed with Ryan’s knowledge of the product.. He is patient and works diligently to make sure that the customer ‘s concerns are answered and addressed . This is the 3rd Mini we have purchased from Ryan. It will not be the last. Thank you Ryan for all your dedication and hard work. More

The best car buying experience with truly honest people!!!! Like most people, we have had terrible experiences with car dealerships and salesman (literally the week before we went to another dealer and they pul Like most people, we have had terrible experiences with car dealerships and salesman (literally the week before we went to another dealer and they pulled the ole bait and switch). So when we finally decided on a mini, I dreaded what we would encounter.....the overzealous salesman and harsh managers, lies, etc. But I was pleasantly surprised!! My partner had gone in the day before and looked at some cars and met Matt Cerro, the Motoring Advisor/Salesman and said he really liked him. I went in (expecting to meet the typical salesman) and was shocked that he was everything my partner said he was!! Matt is simply amazing!! He did not do any of the typical car salesman tactics or bait and switch. He was informative and honest. Everything he promised to us he delivered. He did not pressure us at all. And it was Christmas Eve and they said they would stay as long as we needed them to (they were supposed to close at 5) which I thought was super nice and selfless. We decided on the car and was expecting the typical back and forth from the sales, general, and business managers, but they proved us wrong yet again!! They gave us an initial number and we countered (thinking this would be a long back n’ forth process) and they accepted our offer!!!! Then came the signing process with the business manager Dan McCloy. We were expecting (again) the “you need this package, you need this warranty” lectures but Dan didn’t do any of that. He was straightforward and even said “I will show you all that we offer as far as packages and warranties but I’ll be honest and recommend the ones I feel that are the most important to have”. He put it in a way that helped us see the importance of the extra add on’s versus the scare tactics most dealers like to do. They even followed up the next few days by calling and emailing to see how we and the car were doing. I could go on and on about all the good things they said and did at Ferman Mini. You usually hear what sounds like the truth and deep down you know it’s not (and in the end your gut feeling is usually correct). But the staff at Ferman Mini is a breath of fresh air!! Everything they promised, they followed through with. They have apparently learned the lesson that if you are honest with and work with the customer, they will buy from you and continue to come back....and let others know that they are a good place to buy a car from. I know it’s a long review but it doesn’t even address all the good things that happened during our buying process. I can honestly say with 100% confidence that We would recommend Ferman Mini to anyone!!!!!!! More

Superior everything! Just purchased our 5th Mini from Matt. Outstanding experience as always. I trust everyone at this dealership; integrity and decency matter to them. Wi Just purchased our 5th Mini from Matt. Outstanding experience as always. I trust everyone at this dealership; integrity and decency matter to them. Will not buy or get service anywhere else. More

Terrific dealership, great customer service This is my fourth MINI, second from Mini of Tampa Bay and Ryan George. Ryan is so personable that you instinctively trust his knowledge and experience This is my fourth MINI, second from Mini of Tampa Bay and Ryan George. Ryan is so personable that you instinctively trust his knowledge and experience. He kept me informed about the progress of my new MINI. All the way. I particularly appreciate the time spent with me showing me all the bells and whistles on my new JCW convertible. Can’t wait to take her for a run to see what she can really do now. Thank you. More

Best car experience ever From my first phone call to the dealership days before buying the car, till now a week later, Sara Griffith has been nothing but helpful and proactiv From my first phone call to the dealership days before buying the car, till now a week later, Sara Griffith has been nothing but helpful and proactive, focusing on what I wanted in a new car. She asked good questions and listen to answers and found the car that was right for me. I never felt like she was trying to fill a quota or upsell me on anything. She has stayed in touch, to make sure I understand how to work my Mini and that everything is functioning properly. I wish Sara were in real estate, because now I need to buy a house! More

sales person was very helpful Matt The sales person did a great job and kept me informed of what was going on with my application. Doug and Matt explained each step in the process of b The sales person did a great job and kept me informed of what was going on with my application. Doug and Matt explained each step in the process of buying a used car including my trade in. More

How car buying should be done. My daughter had been looking for a car for about a month now and had been having a difficult time finding exactly what she wanted. During this time, w My daughter had been looking for a car for about a month now and had been having a difficult time finding exactly what she wanted. During this time, we met Ryan three to four weeks ago as she was interested in purchasing a Mini. When we first met Ryan she wasn’t 100% sure she wanted a Mini. He was very patient and took the time to educate us about the Mini’s and also spent time trying to find us one. Yesterday, we went to another dealership and had such a horrible experience that words cannot describe. So today when we returned to Ferman Mini it was so refreshing to have a sales person who was relaxed but also very forthcoming with everything from numbers to the condition of the car we were interested in. Saying that Ryan is an amazing person as a whole is an understatement. He truly cares about his customers and is willing to take the time to make sure they are happy. Needless to say my daughter bought the car at a very fair price! Thank you so much Ryan! Dan in finance was also very easy to work with and the manager Doug was wonderful as well. Great dealership who I will recommend to all my friends! More

Service, Sales or just stopping in In recent weeks, and actually since August I have had the absolute pleasure of visiting this Dealership no less than 7 times. I dropped off my M In recent weeks, and actually since August I have had the absolute pleasure of visiting this Dealership no less than 7 times. I dropped off my MINI Cooper lease in Late August. I started looking for a New MINI (on-line) some time in early July or late June. I have had service 3 times on two other cars, and recently purchased a 2019 MINI Cooper Countryman S. All Chili Red! Santos my MINI sales advisor should have fired me in September. He was very patient and I absolutely LOVE my New Countryman. Now he is a full time Manager and I was his last sale. BMW Service always has treated me exceptionally well and my last 3 visits were no exception. Jamie Annese always seems to be yessing me whenever I have a request. The Service drive is always friendly and all the Service Advisors are a team. Now, I get to Heidi Coberly. Truly a professional in every aspect of what she does. Never a it can't be done. Always we can make it happen. Her smile is contagious! Thank you Ferman MINI and BMW! More