Fathers & Sons Volkswagen
West Springfield, MA
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148 Reviews of Fathers & Sons Volkswagen
Maria LePage did an excellent job of assisting our purchase of a 2014 Silver Volkswagen Jetta. She gave outstanding sales assistance and gave great attention to detail in accommodating our every need purchase of a 2014 Silver Volkswagen Jetta. She gave outstanding sales assistance and gave great attention to detail in accommodating our every need. She answered all questions clearly and gave a complete demonstration and clear instructions on using all the parts of the car. It is clear that she cares greatly about selling a quality product and ensuring customer satisfaction. The entire sales team and service team at Fathers and Sons are the greatest people who do a great job and are pleasant to do business with. We are very satisfied with the sales and service teams. More
Had a great car buying experience. Sales staff was very friendly and the prices are very fair. I would recommend any one looking for a new vw to go see them. friendly and the prices are very fair. I would recommend any one looking for a new vw to go see them. More
My experience with Ryan was terrific. He quickly realized I was busy and serious about buying a car. He went above and beyond to make sure my experience was painless. He went out and acquired the specific co I was busy and serious about buying a car. He went above and beyond to make sure my experience was painless. He went out and acquired the specific color and style that I wanted. He did not charge my credit card even though I gave it to him. He trusted me and I trusted him. His communication was great throughout the experience and his follow up phone call was a nice touch. More
We had such a positive experience with our purchase that we went back two weeks later and bought another vehicle. I would not hesitate to recommend the dealership or our salesman, Ryan, to anyone. we went back two weeks later and bought another vehicle. I would not hesitate to recommend the dealership or our salesman, Ryan, to anyone. More
Leasing my Passat through Fathers and Sons Volkswagen was a great experience. I received courteous and prompt customer service. The entire staff was accommodating. I will recommend this dealership to family a great experience. I received courteous and prompt customer service. The entire staff was accommodating. I will recommend this dealership to family and friends. More
I enjoyed working with Frank; he would follow up as promissed with follow up calls or whatever else he would he say he was going to do for me. He also allowed me enough time to digest information provi promissed with follow up calls or whatever else he would he say he was going to do for me. He also allowed me enough time to digest information provided in order to make an informed decision. I appreciated the no sales tactic pressure, which attracted me to do business with Fathers & Sons. Sales pressure is a major turn off and a deal killer for me. For the driving test, Frank made sure he covered town and some highway driving testing so I could get a good feel for the car. I have never owned a VW, let alone a Diesel. As a result, I really liked the car and bought it. I now look forward to the Servicing of my new vehicle. Thank you! More
I had brought my current 2009 Volks Wagen Passat in for service, and was in need of costly repairs. Susan in service suggested looking into buying new. Ryan quickly found me a suitable replacement, which a service, and was in need of costly repairs. Susan in service suggested looking into buying new. Ryan quickly found me a suitable replacement, which actually lowered my monthly payment. He took care of the trade in and had me in a new vehicle the same day. I felt Fathers and Sons gave me an honest deal and there was no need for any back and forth haggling. Interestingly, I have been buying cars for nearly 30 years and Ryan is the first salesperson who has outlasted my car. More
I was very close to buying a 2010 VW Jetta that I had leased but decided to stop in at Fathers & Sons to see what they could do for me if I were to trade it in (which I hadn't seriously considered). Tim leased but decided to stop in at Fathers & Sons to see what they could do for me if I were to trade it in (which I hadn't seriously considered). Tim listened to what my situation was and then worked with me to offer a deal that I couldn't turn down. I ended up leasing a new 2013 Jetta and was able to drive it off the lot that very day. I couldn't have asked for a more pleasant experience at a car dealership. More
Father and Sons Volkswagen has taken care of me twice now. Both times I have left happy and with the car I wanted for the price I wanted. The team there really knows how to get you what you want. now. Both times I have left happy and with the car I wanted for the price I wanted. The team there really knows how to get you what you want. More