Fathers & Sons Volkswagen
West Springfield, MA
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148 Reviews of Fathers & Sons Volkswagen
Visit with Angela My wife and I were considering for a while as to whether or not to purchase a new vehicle when I had received a call from Angela. We had brought in ou My wife and I were considering for a while as to whether or not to purchase a new vehicle when I had received a call from Angela. We had brought in our old vehicle for inspection previously (2001 Jetta) and she called and told us about the new TDI offer. We had decided that it would not hurt to at least take a look and came in for our appointment. From the start she was very knowledgeable and showed us different models. She even allowed us to take a few out for a drive. She was very patient with us and addressed our concerns budget wise. Angela managed to get us into a vehicle lease (2014 Jetta S) that was within our budget, with the option to purchase at the end, which made my wife very happy. When it was time to pick up the vehicle, Angela told us that the driver's side window got scratched and damaged when it was being detailed. I appreciated that she was so upfront about it and that the issue would be taken care of. They made the paperwork look easy and, even though we had to wait a bit due to the insurance transfer(not their fault) we had a very nice time. The area is always clean and I am grateful that I didn't have to shop around. I highly recommend this dealership. More
Angela did a wonderful job explaining the features of my new vw passat. I enjoyed the "no haggle" experience. A fair price on the new car and trade-in the first time removes the negative experiences associa new vw passat. I enjoyed the "no haggle" experience. A fair price on the new car and trade-in the first time removes the negative experiences associated with buying a new car. This is my second car I've purchased from fathers and sons... I'll be back for my next! More
It was very pleasurable dealing with Fathers & Sons. The staff was very professional and attentive to my needs. I was not entirely sure of the direction I was going to go with my new vehicle, but the de The staff was very professional and attentive to my needs. I was not entirely sure of the direction I was going to go with my new vehicle, but the dealer was very knowledgable and conveyed the information I needed in a quick and respective manner. I was happy with the price and the overall experience and would highly recommend this dealer to anyone interested in a VW. More
I first chose this dealership because there online prices where good, Then the next was the great service and response I got when I inquired about a few cars they had ranging from new to used. I then set up where good, Then the next was the great service and response I got when I inquired about a few cars they had ranging from new to used. I then set up an appointment and did the online credit check again this made me able to save time at the dealership. To top it off the sales manger himself greeted us when we got there. along with himself and the lady who was showing me the car, it was a easy no haggle experience. and when they delivered the car to me as expected any question I had was answered in a timely fashion. To top it off, I had a few concerns which were again answered and the manger then said he would (when the weather cleared) let me take the car back to the dealership where he will give me a free oil change and detail my car while looking at a small problem I notice with the car (bumper peeling) and he said he would also fix that for free. More
The entire process from selecting and test driving a new vechicle to assessing trade-in value of my existing one to financing and delivery was relaxing, informative and fairly quick. vechicle to assessing trade-in value of my existing one to financing and delivery was relaxing, informative and fairly quick. More
Maria, Steve and staff were amazing and not once did I feel pressured or preyed upon. I would definately recommend and come back in three years to upgrade. feel pressured or preyed upon. I would definately recommend and come back in three years to upgrade. More
Fathers & Sons Volkswagen consistently delivers the exceptional customer experience and it's evident the minute you walk through the door of their dealership- Any door. Our company purchased 5 - VW Je exceptional customer experience and it's evident the minute you walk through the door of their dealership- Any door. Our company purchased 5 - VW Jetta TDI Sportwagens from Fathers & Sons and have them all serviced there as well. They are very considerate of your time when scheduling an appointment or waiting to have your vehicle serviced and check-in with you with progress updates. I never mind waiting to have my car serviced as there's nothing I can't do in their customer lounge that I can do in my office. The customer lounge is spacious and comfortable with complimentary beverages and WiFi. Quality of service is also exceptional...Fixed right First time with vehicle washed and vacuumed with each service. Fathers & Sons Volkswagen Rocks!! More
Ryan is a super guy to work with. He knows my personality and works hard to put the right deal together. He is very responsive to my requests on pricing, equipment, and financing options. I have purchased 2 and works hard to put the right deal together. He is very responsive to my requests on pricing, equipment, and financing options. I have purchased 2 vehicles from Ryan in the past 24 months, and I'm certain my next vehicle will come from him. More
I came to the dealership with a specific budget in mind and car I wanted. I was serviced immediately, given a test drive of the vehicle I requested without any issues. Frank walked me through budget option and car I wanted. I was serviced immediately, given a test drive of the vehicle I requested without any issues. Frank walked me through budget options and the end result was a car slightly over my initial budget but I came out with 200% more car than I expected to buy. I like the straightforward approach of not having to haggle and barter. My trade in value was fair for my used car and the financing went smoothly. Even during the closing process the additional protection options were discussed however there was no pressure when making the decision. Other dealerships literally gave a guilt trip or made comments of "nobody ever declines this add-on" which was a HUGE demoralizer. This is the 3rd car my family has purchased with this dealership recently and I can tell you, it will not be the last. More
Just bought a 2013 VW Sportwagen from Fathers & Sons. Tim San Andres is a quality sales guy -- knowledgeable, good follow up, great with details, and not pushy. Highly recommended. Tim San Andres is a quality sales guy -- knowledgeable, good follow up, great with details, and not pushy. Highly recommended. More