Fathers & Sons Volkswagen
West Springfield, MA
Filter Reviews by Keyword
By Type
148 Reviews of Fathers & Sons Volkswagen
Best experience buying a car....ever! This was the best car buying experience I have ever had. Friends of ours, who purchased their car from Fathers and Sons, encouraged me to go look at This was the best car buying experience I have ever had. Friends of ours, who purchased their car from Fathers and Sons, encouraged me to go look at what you had to offer. So glad I did! More
Great Purchasing Experience Buying a new car can be stressful. At Father's and Sons, the experience was relaxing and pleasurable. No haggling, everything straight forward. Thi Buying a new car can be stressful. At Father's and Sons, the experience was relaxing and pleasurable. No haggling, everything straight forward. This is my second car purchase at F&S, and will not be the last. Check out the Toureg...... it's great! More
Excellent customer service Ethan and the rest of the staff answered all my questions and where very respectful. He helped me get the best deal possible and was very honest. He e Ethan and the rest of the staff answered all my questions and where very respectful. He helped me get the best deal possible and was very honest. He exceed all my expectations and it was a pleasure to do business with the dealer. More
Great Experience! Once I made my decision on the car I wished to purchase, a 2014 Volkswagen Jetta, I began shopping around different dealerships in the area. As a "pe Once I made my decision on the car I wished to purchase, a 2014 Volkswagen Jetta, I began shopping around different dealerships in the area. As a "people person", I was most concerned with receiving good customer service. Price was an issue as well, didn't want to spend a small fortune on a car. I was becoming a bit frustrated and disappointed in my shopping experience and was ready to hold off on a purchase for a while. Then I received a call from my son, telling me about Fathers and Sons, saying he had heard that they had some great deals and that I should give them a try. Best piece of advice ever! Not only did they have the deal for me on the car I wanted, they were the friendliest car dealership I had ever been to! They made the purchasing of my new car such a wonderful experience! Will definitely recommend Father and Sons to anyone I know who is car shopping! Thank you so much Justin, Jodi and Serena! More
do not have I was very pleased with the Staff at Fathers and Sons. I was also pleased with pricing of your vehicles. I would highly recommend purchasing a car wit I was very pleased with the Staff at Fathers and Sons. I was also pleased with pricing of your vehicles. I would highly recommend purchasing a car with you. More
Recent Purchase at Father's and Son's My husband and I recently signed a lease on a new Golf TDI at Father's and Son's. We had not purchased a car for many years and have never owned a ne My husband and I recently signed a lease on a new Golf TDI at Father's and Son's. We had not purchased a car for many years and have never owned a new car. Leasing was also new to us. We appreciate straight forward, friendly, knowledgeable service and were happy to find these qualities in the sales department at Father's and Son's. Connor and Thomas listened well to our questions and answered them thoroughly. They were happy to talk with us, and allowed us time to think through the options. They welcomed us back for a second test drive. They carefully explained the leasing process and why we might want to consider it. They searched over a wide area to find the car we were looking for, and made a concerted - and successful - effort to have the car in Springfield so that we could take advantage of the April TDI special offer. They were always ready to help, but never pushy or impatient. They communicated well in person, by phone and by email. They engendered confidence. We heard about Father's and Son's from our son-in-law; he recommended the dealership to us. We're happy that he did, and are happy to recommend it to others. More
Thank you We needed a new family vehicle and came to Father's and Son's first. We had a great experience with your friendly and knowledgeable staff. But we coul We needed a new family vehicle and came to Father's and Son's first. We had a great experience with your friendly and knowledgeable staff. But we couldn't buy having only looked at one dealer. One week and 5 other dealers later I was at a desk at Father's and Son's signing the purchase agreement for our new 2014 Jetta SportWagen. Father' and Son's is better than the rest and we are sticking with you. More
Great experience I wasn't sure that I wanted to buy a new car but talking with "Connor" my salesperson I decided to listen intently to his knowledge about the vehicle I wasn't sure that I wanted to buy a new car but talking with "Connor" my salesperson I decided to listen intently to his knowledge about the vehicle that I have purchased. He was very concerned that I make the right choice and enjoy my experience doing so. After I really had decided what I had wanted they did not have that vehicle there on the lot. He promptly said they could get what I wanted and in three days it was there. Wow. I now am a proud owner of my 2014 VW beetle convertible in the color and equipment that I had wanted. Thank you, Connor. More
Friendly Service, Fair Price I was in a pinch. Someone ran in to my Mazdaspeed3 and left me without a car - it was totaled. After going to various dealerships and looking online I was in a pinch. Someone ran in to my Mazdaspeed3 and left me without a car - it was totaled. After going to various dealerships and looking online I came across Fathers and Sons in Springfield. I discovered a fair price online for a Jetta and called to arrange a test drive. It was late in the day when I arrived and Justin, the sales representative, stayed late so I could take it out. He told me all about the car, and knowing I had just been in a very bad car accident, was quick to point out how safe Jetta's are. After deciding this was the car for me, Justin, and the rest of the staff, worked quickly to make sure my paperwork and financing would be promptly attended to. Their speedy work allowed me to purchase and be in the car the very next day. Everything worked like clockwork, and I couldn't be happier. Justin was knowledgeable and never pushy, which is exactly what I was looking for in a dealer. Thanks Justin, and everyone at Fathers and Sons! More
Best car buying experience This was the easiest and most pleasant car buying experience I have ever had. The price was fair, there was no drama and they went out of their way t This was the easiest and most pleasant car buying experience I have ever had. The price was fair, there was no drama and they went out of their way to make it as convenient as possible. More