Fathers & Sons Volkswagen

Customer-centered Service Department The maintenance team is friendly, efficient and hardworking. They will change the way you expect to be treated when getting your car serviced. Drop-of The maintenance team is friendly, efficient and hardworking. They will change the way you expect to be treated when getting your car serviced. Drop-off and pick-up required no waiting and a shuttle service was provided from my workplace back to the lot. It was on time, the driver was friendly and my car was waiting for me at the end. Service representatives behind the counter demonstrated that they were knowledgeable about the service I had received and I was met with smiles and jokes. More

overcharge We brought our Jetta in for an oil change and tire rotation. They quote over the phone a charge of $70 for the Oil change, they charged my wife $90.59 We brought our Jetta in for an oil change and tire rotation. They quote over the phone a charge of $70 for the Oil change, they charged my wife $90.59. In addition to the$20 added fee they charged for 7 quarts of oil when the capacity is 5.8? They called when the service was completed, my wife arrived and had to wait another half hour. This my 3rd VW that I have owned/bought new at F&S. Never expected to be treated like this. I am done with F&S and Vokswagen. More

The best VW Dealer in New England! From the first email to signing the contract, Fathers & Sons did an amazing job. Chris delivered everything he promised and more. We happily recommend From the first email to signing the contract, Fathers & Sons did an amazing job. Chris delivered everything he promised and more. We happily recommend this dealership to all of our friends and family in Connecticut and Massachusetts. More

Sue Roy is excellent I have a always had great service at fathers and Sons. Sue Roy and Susan Dore is always amazing. IF I need something last min they always come throug I have a always had great service at fathers and Sons. Sue Roy and Susan Dore is always amazing. IF I need something last min they always come through. More

Professional, Friendly, Great Service, Highly Recommended! I had excellent care for my VW Jetta, everyone was friendly, professional and provided excellent service. Highly recommended, will continuing going ba I had excellent care for my VW Jetta, everyone was friendly, professional and provided excellent service. Highly recommended, will continuing going back for car care. Thank you!! More

Great Experience After a wonderful experience in Fathers and Sons service department, my husband and I decided to purchase new vehicles (1 new/1Preowned) What a great After a wonderful experience in Fathers and Sons service department, my husband and I decided to purchase new vehicles (1 new/1Preowned) What a great dealership!.. Love our new cars! Thanks to Steve Parent, Jesse and Tom! More

5 starrI I have purchased three vehicles from fathers and sons and I've been very happy with the sales and service.The service Dept is is where you really fi I have purchased three vehicles from fathers and sons and I've been very happy with the sales and service.The service Dept is is where you really find out what the dealership is all about, it is been a five-star experience since 2010 I recommend this dealership very highly More

Excellent Service I have been a customer for many years. I have purchased three cars and always have them serviced at the dealership. The staff is friendly and knowle I have been a customer for many years. I have purchased three cars and always have them serviced at the dealership. The staff is friendly and knowledgeable. More

Great service On my fourth Volkswagen. Sue and Sue are so helpful and informative. They have treated me like family and my kids are always impressed how "dad just On my fourth Volkswagen. Sue and Sue are so helpful and informative. They have treated me like family and my kids are always impressed how "dad just always gets things done" with the cars. More

Easy going and good inventory I have had an easy and very pleasant experience to date at Fathers and Sons. They had the car I was looking for, were easy going and helped me on navi I have had an easy and very pleasant experience to date at Fathers and Sons. They had the car I was looking for, were easy going and helped me on navigating some of the bumps of being a diesel owner. More