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Family Toyota of Burleson
Burleson, TX
6,383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,383 Reviews of Family Toyota of Burleson
November 02, 2017
Great Place, great Experience!!! We were going to upgrade the wife to a 2015/16 Highlander from an '08 so we took it to get detailed... in preperation for finding the right car wher We were going to upgrade the wife to a 2015/16 Highlander from an '08 so we took it to get detailed... in preperation for finding the right car wherever it was... Enter Derek Herndon. Derek was so Down to Earth,Humanistic and real that we ended up talking about what we were looking for..... He listened to our idea's and even countered them with things we hadn't thought of. Needless to say we decided to go new because for $4K more and better interest rates it was the wiser choice, He laid it all out before our eyes so we could see for ourselves. Great experience, there was No Pressure and through the whole experience we feel like we gained a new family member. We've had some bad experiences with car dealerships that just make your head swirl and a bottle of aspirin sound great. This wasn't one of those and when my wifes car is paid for and it's my time I won't hesitate to give Derick a call especially since he's now in my phonebook!!!! More
by Tobin1969
Employees Worked With
Derek Herndon
November 01, 2017
Purchasing a new vehicle Mike Wassell, made it a fantastic and easy experience purchasing a new vehicle. We will for sure tell our friends and family about our positive exper Mike Wassell, made it a fantastic and easy experience purchasing a new vehicle. We will for sure tell our friends and family about our positive experience. The Huckabee's More
by Mary Ann Huckabee
Employees Worked With
Mike Wassell
November 01, 2017
Great Service Every time I visit Family Toyota the service is outstanding. I have absolutely no complaints! I am able to work comfortably in the area provided while Every time I visit Family Toyota the service is outstanding. I have absolutely no complaints! I am able to work comfortably in the area provided while waiting. Appreciate the access to WiFi as well. The dealership is always clean. More
by Valerie
Employees Worked With
Aron Williams
October 30, 2017
Best experience We have gone to many dealerships in past and have always had horrible experiences. This dealership by far was the best yet! They were awesome from the We have gone to many dealerships in past and have always had horrible experiences. This dealership by far was the best yet! They were awesome from the call about a specific car to driving away in the car! Car was as advertised and deleted after buying. One of the few dealerships I can say I actually trust and would definitely do business with again!!! More
by me123
Employees Worked With
Sony (Minh) Nguyen
October 30, 2017
Great experience ! I recently bought a 2017 Toyota Tacoma at Family Toyota of Burleson and the experience was very pleasant. Jeff Raim was very knowledgeable, extremely I recently bought a 2017 Toyota Tacoma at Family Toyota of Burleson and the experience was very pleasant. Jeff Raim was very knowledgeable, extremely courteous and professional. I would definitely recommend him to all. Ken More
by Ken
Employees Worked With
Jeff Raim
October 29, 2017
Friendly staff, easy to work with Easy to work with this staff, particularly Sony, who was low-key, friendly, knowledgeable, and answered questions quickly and thoroughly, while not ap Easy to work with this staff, particularly Sony, who was low-key, friendly, knowledgeable, and answered questions quickly and thoroughly, while not applying the sort of overt pressure that can be such a frustrating part of traditional dealership experiences. I'd assumed I would need to travel to several different dealerships. But the lack of pressure to "make a deal that day" was precisely what made it *possible* to "make a deal that day". More
by Fort Worth Find
Employees Worked With
Sony (Minh) Nguyen
October 28, 2017
They took care of .. what no one else wanted to.. We wanted to thank Ava Winchester for taking care of our dash problem. Great Job.. we also wanted to thank Chris Babb for getting the part for us in r We wanted to thank Ava Winchester for taking care of our dash problem. Great Job.. we also wanted to thank Chris Babb for getting the part for us in record time.. and the techs for fast service. Family will be our go to dealership from here on. Even though we have to travel from Tyler, TX. More
by Jerry Keith Anderson
Employees Worked With
Chris Bruder, Ava Winchester, Chris Babb
October 27, 2017
pecanfarmergrandviewtx - Incredible auto repair visit! Mr. Bruder - Wanted to get this message to you, concerning my visit to FTOB on 1023/17, invoice number TOCS93678, Aron Williams was my service manage Mr. Bruder - Wanted to get this message to you, concerning my visit to FTOB on 1023/17, invoice number TOCS93678, Aron Williams was my service manager. My visit to your facility was perfect in every respect. Aron greeted me quickly and wrote up the service ticket in a flash, advising steps and procedures that would be followed as he wrote up the ticket. Aron was very polite, courteous, knowledgeable of our car problem, neat appearance and was extremely kind to a senior adult. I have never been to an auto repair and had a visit such as this. Absolutely incredible! Aron kept me informed as to happenings while my car was in repair. I had a cup of coffee and sweet roll in your waiting room, while car being repaired - very good indeed. The front end alignment did not take very long. I worked on my laptop while waiting, so no lost time for me. Took care of several personal items on my laptop while getting my car repaired. Your WIFI works great! Thank you! I had a short conversation with one of your car salesmen in the showroom, who also was very courteous and offered help if I needed help, while in the waiting room. Aron deserves a HUGE KUDOs from me, as well as the entire staff at FTOB and all the management. I will be recommending FTOB to anyone needing auto repair or looking for new/used cars. More
by pecanfarmergrandviewtx
Employees Worked With
The Cashier - I did not catch her name, but she was excellent also!, Aron Williams
October 27, 2017
Exceptional Service Mike Wassel, Chris and Dustin were so helpful with my car purchase. They made it easy and treated me like family! I will buy a car from Familt Toyota Mike Wassel, Chris and Dustin were so helpful with my car purchase. They made it easy and treated me like family! I will buy a car from Familt Toyota. They treated like part of the family More
by Pjhoeppner
Employees Worked With
Dustin Herndon, Mike Wassell, Chris Beck
October 27, 2017
smooth transaction Good experience - and left me feeling that I can trust this business with any present and future issues. Personable and knowledgable toward the custo Good experience - and left me feeling that I can trust this business with any present and future issues. Personable and knowledgable toward the customer and about the vehicle being sold. There seemed to be alot of waiting time involved and took longer than I had assumed it would take to go through the steps to purchase. I have received numerous follow-up phone calls from my sales associate since the puchase. More
by Lollie
Employees Worked With
Victor, Dustin Herndon, Gerrick Compton, Joe Sabin, Ezzy Derat
