Family Toyota of Arlington

The service department is a disaster. You are treated like a cash register. Their prices are a moving target and they don't back Toyota products. Staff pretend to be someone else like You are treated like a cash register. Their prices are a moving target and they don't back Toyota products. Staff pretend to be someone else like a service assistant pretending to be a General Manager and intentionally giving a bogus phone number for his manager Toyota needs to know that they losing customers. Much better service at Mazda and Kia. More

Romel was a giant help and did everything he could to secure me a 4Runner in the shortest amount of time. He made everything happen smoothly and he’s much appreciated! I would highly recommend him to any secure me a 4Runner in the shortest amount of time. He made everything happen smoothly and he’s much appreciated! I would highly recommend him to anyone. More

Eddie was super patient with me. At first I wanted a Tacoma, and then I changed my mind to a 4Runner, and then I changed my mind to a Camry. Let’s just say I was indecisive and the m At first I wanted a Tacoma, and then I changed my mind to a 4Runner, and then I changed my mind to a Camry. Let’s just say I was indecisive and the man still went out of his way to answer my questions. Very down-to-earth guy and I’d highly recommend him. He wasn’t too pushy and “salesy” which is a big pet peeve of mine. Very friendly guy. More

Ready to sign final purchasing documents and was told at that time that only one set of keys was available for the 2023 Toyota 4runner that had 1400 mile on it. No problem until I was told that if I bought that time that only one set of keys was available for the 2023 Toyota 4runner that had 1400 mile on it. No problem until I was told that if I bought the extended warranty, I would get a second set of keys covered by that warranty. Hold up! the vehicle already has a warranty. The financial manager said he could not supply a second set of keys without me buying the warranty. I said no. He then said he would need to retract the 200 discount on the vehicle in order to get the second set of keys! Really! I said NO! Then I was told that that was the end of the offers concerning the key. I was ready to sign and drive the car to my home until "The Key" issue blew the whole deal up! Wow! They refused to sale me the vehicle over an extra key. WOW!! I let them have it! They called me back later trying to offer the original deal! Why? It could have been settled that easily in the beginning. Because someone was trying to make a little commission on a ignition key, a $45,000.00 sale went down the drain. Amazing! More

Very informative, upfront and honest. Romel was very good at paying close a attention to all the the trucks needs knowing it still needed a 160 point inspection. He assured me that everyt Romel was very good at paying close a attention to all the the trucks needs knowing it still needed a 160 point inspection. He assured me that everything would be took care of and some. Service was above and beyond. More

I had a service appointment for 7am and was 4th inline. Only 1 rep was checking in cars (others were on their personal phones). I went to the service advisor at 8:15 to ask about my truck and was told ther Only 1 rep was checking in cars (others were on their personal phones). I went to the service advisor at 8:15 to ask about my truck and was told there were 8 cars ahead of me. I went in for an oil change, but was asked 3 times if I wanted my tires rotated! I have had my Tacoma serviced at Family since new, but will not return! More

The man is top tier. I would recommend him to all my family and friends I would recommend him to all my family and friends More

Romel and Ronnie are great. They are so nice, definitely recommend them for your next vehicle purchase. Please visit them!! They are so nice, definitely recommend them for your next vehicle purchase. Please visit them!! More

Romel was a wonderful person, friendly and attentive. Helped me to get my very first financed car. Will continue business with him and Family Toyota. It’s hard to find a honest salesman now a days and Helped me to get my very first financed car. Will continue business with him and Family Toyota. It’s hard to find a honest salesman now a days and that’s why we all are scared to visit a dealership but Romel changed my thought. Hope he stays with this place and takes good care of people always. Take care. More

I recently bought a car from Family Toyota of Arlington and had a great experience. I went to FTOA for a test drive and ended up leaving with the car. Cody Nelson was my sales rep and he is a great person and had a great experience. I went to FTOA for a test drive and ended up leaving with the car. Cody Nelson was my sales rep and he is a great person to deal with. He gives you full transparency with the deal and makes you feel he is honestly working to help you! I forgot a couple of items in my car I traded and Cody had them mailed back to me just as he promised! I would recommend Cody and FTOA for anyone looking to trade vehicles! More