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Family Toyota of Arlington

Arlington, TX

4.7
1,824 Reviews

1661 Wet N Wild Way

Arlington, TX

76011

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1,824 Reviews of Family Toyota of Arlington

September 30, 2023

Andrei was so very helpful and knowledgeable regarding the Toyota Highlander. And answered all my question and was very patient with me answering them. When I arrived at the dealership, no one paid attent More

by rrbeam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrei Mihailescu
Oct 02, 2023 -

Family Toyota of Arlington responded

Thank you for your fantastic review! We are happy to know that you had a knowledgeable and pleasant experience with our Sales Team regarding a Toyota Highlander. We hope to work with you again soon at Family Toyota of Arlington!

September 30, 2023

Compré un vehículo nuevo y estoy muy agradecido con Andrei por su buen servicio, gracias Andrei por el buen servicio al cliente.. More

by Erikson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrei Mihailescu
Oct 01, 2023 -

Family Toyota of Arlington responded

Hello Erikson, thank you so much for your kind review! We are happy to learn that you received great customer service from our Sales Team at Family Toyota of Arlington and we congratulate you on your purchase. Have a fantastic day.

September 29, 2023

Very helpful and took care of everything I needed for the financing, made sure I got to see the truck I came here to look at More

by edward.b.rawson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romel Howlader
Sep 30, 2023 -

Family Toyota of Arlington responded

Hello, thanks for sharing this five-star review with us. It brings us joy to learn that our helpful Sales Team took care of everything during your visit. We look forward to assisting you again at Family Toyota of Arlington.

September 26, 2023

Matthew was easy to work with and even filled up my truck with gas and delivered it across town. More

by nathandunger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Sep 26, 2023 -

Family Toyota of Arlington responded

Hello, and thank you for this spectacular five-star review! Our Services Team strives to be easy to work with and go the extra mile for our customers. We're glad you appreciated your truck being delivered with a full tank of gas! Please reach out to Family Toyota of Arlington if we can be of any further assistance.

September 20, 2023

Romel is wonderful person, honest and very helpful. My entire family became fans of him. Daughter is so excited on her first car. Wife is planning to get something soon and she already recommended Rome More

by Adedapo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khoa Nguyen, Romel Howlader
Sep 23, 2023 -

Family Toyota of Arlington responded

Hello, thanks for this glowing review! Honest and helpful assistance is always valued by our Sales Team. We strive to provide wonderful experiences for all of our customers here at Family Toyota of Arlington. Come see us again, congrats on your daughter's first car!

September 16, 2023

I worked with Romel and he was absolutely amazing. I found a car online, but didn't care for it in person, he made a suggestion on another and was able to get me into a better car that I am so happy w More

by lesgarver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romel Howlader
Sep 17, 2023 -

Family Toyota of Arlington responded

Our Sales Team is excited to see that we were able to help get you into a vehicle that you are so happy with. We at Family Toyota of Arlington strive to provide the best customer service experience for our guests. Thank you for leaving a positive review and 5-star rating! We hope that you have a wonderful day.

September 14, 2023

Friendly, accomodative, not rushed, gladly repeated detailing when asked, help solve customer specific problems, and will be back to purchase next car. More

by p_y_chin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Bui, Romel Howlader
Sep 14, 2023 -

Family Toyota of Arlington responded

Thank you for your amazing five-star review of Family Toyota of Arlington. We are so pleased to know our friendly Sales Team was accommodating and helped you with anything to meet your needs. It is so great to have your business and we happily invite you to come back and see us again.

September 05, 2023

Worked with Jesse at Toyota. He made the process super easy and was wicked nice. 10/10 would recommend More

by serenawright09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Roach , Jim Palmer
Sep 05, 2023 -

Family Toyota of Arlington responded

Hello, we are so happy to know that our team was able to make the overall process super smooth during your visit. Thank you so much for the 5 stars and positive review. Your recommendation is valued, and we look forward to work with you again in the future at Family Toyota of Arlington.

August 24, 2023

The service department is a disaster. You are treated like a cash register. Their prices are a moving target and they don't back Toyota products. Staff pretend to be someone else like More

by henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Hamilton
Aug 25, 2023 -

Family Toyota of Arlington responded

Hello Henry, Thank you for sharing your review with us here at Family Toyota of Arlington. I appreciate you letting me know about your experience. I would like to discuss the level of customer service that you received from our Service Team. Please reach out to me directly to discuss this further. Thank you, Matt Luck Family Toyota of Arlington Director of Operations mattluck@familycargroup.com 804-517-8142

August 10, 2023

Romel was a giant help and did everything he could to secure me a 4Runner in the shortest amount of time. He made everything happen smoothly and he’s much appreciated! I would highly recommend him to any More

by jake.hawkins99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Bough, Romel Howlader
Aug 11, 2023 -

Family Toyota of Arlington responded

Hi Jake, thank you for your kind review and recommendation. We are so glad that our Sales Team could help you find your Toyota 4Runner at Family Toyota of Arlington and we congratulate you on your purchase! Have a wonderful day.

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