Family Toyota of Arlington

Our visit was 5+ stars--Lisa and Mr. Nguyen were incredible; we appreciated all of their time and attention. Lisa went above and beyond making sure that we understood the car were consi Nguyen were incredible; we appreciated all of their time and attention. Lisa went above and beyond making sure that we understood the car were considering purchasing, and then went on to make sure our phone synced with the car, and that we understood how to use all of the buttons and whistles--even though it was after closing time! Mr. Nguyen did an incredible job explaining additional warranty options and answering financial questions, again, after hours. We learned more from Lisa than we knew about our trade-in RAV4 that we had owned for three years. We think the staff is incredible--thank you for an awesome buying experience--totally worth driving from Waxahachie! More

As a first time buyer, this dealer did not make it easy even though they make claims to be transparent and honest. Let's start from the beginning. There were negotiations back and forth and a price was even though they make claims to be transparent and honest. Let's start from the beginning. There were negotiations back and forth and a price was set on a Camry. I signed a reservation form that said if backed out, there is a $500 fee. I arrived 23-Dec, 1 week as promised to view/test drive/and sign papers. Windsor didn't even bother greeting me or acknowledging me. He only greeted my partner. After test driving, I took a closer look at the car and noticed that the hood was slightly misaligned but noticeable. I brought this up to Windsor and he said he saw nothing wrong with the car and that it's a new car. We explicitly showed him that you cannot put your finger under the left side of the hood but you can under the right side and standing in front of the car, it's slightly crooked. He said "I know this is a sales tactic. We aren't going to give you a better deal. I'll just sell it to someone else". I told him it wasn't a sales tactic and I just want it to be serviced to see if it can be an easy fix. He kept saying there was nothing wrong and asked another associate to come out and look. Again we said it's off just bring it to be serviced. Second associate said he doesn't see anything. GM came out and I was heated at this point because Windsor was disrespectful the whole time like, me the first time buyer, is trying to scam him, the seller. Full disclosure, I might have said "I'm not f*** stupid". GM didn't bother tying to talk to me. He tried to reprimand me like a kid, "We don't use that word around here", told Windsor to service the car and walked off. Windsor drove the car off and drove it back within a couple of minutes. Apparently the knobs holding the hood was uneven. SIMPLE FIX LIKE I SAID IT WOULD BE. So yes, it was uneven making the hood look lopsided. We go in to sign papers. There was a slight misunderstanding on my part and I acknowledged that. Then I brought up that the VIN on the purchase order doesn't match the VIN of the spec sheet. Windsor, still being Windsor, "You guys are just looking for issues. I've worked in sales for 10 years and you're the most difficult customer. The first VIN is a temporary VIN until it hits our lot." Then he showed us his screen showing cars with VINs like he knew what he was talking about. I took his word for it and went home. Lo and behold, the VIN/color on the purchase order and financing documents do not match the VIN/color on the car. Again, first time buyer and took his word. For people out there, temporary VINs (there is a letter included in the last 6 of the VIN digits) are only assigned before a car is built. Once in production, it's a permanent VIN (last 6 digits are numbers). So now I'll have to waste another morning to go to the dealers to get paperwork sorted out when I should be with family during the holiday. Wouldn't want the incorrect title for this car now would we. When negotiating OTD prices with spec sheets, they never explicitly state that OTD prices INCLUDE the Dealer Adds. They have a blurb at the very bottom of every email signature "Dealer Adds Include the Following on All New Vehicles ($1,299)". If you address email through your phone like I do, you won't even see the very bottom of the email signature unless you are scrolling and looking for it. Windsor wants to say I was trying to go for a sales tactic? Now that's a true sales tactic right there. He rudely said "You agreed to this OTD with these dealer aftermarkets" when you originally thought you were negotiating for what is only on the spec sheet + tax/title/fees. That's how the dealer makes money. Then I asked Windsor if the car was tinted, because that is what is included in the "Dealer Adds" he said "If it isn't, we can tint it. It's free." I mention no, it's not free because I paid for it in the Dealer Adds. He goes on to say "it's not included but I put it there [the email]". Like what? 8.74% rate at T1 credit? smh More

Great experience buying a Tundra from this dealership. Caden was great to work with and very helpful! Overall it was one of the best vehicle buying experiences I have had. Caden was great to work with and very helpful! Overall it was one of the best vehicle buying experiences I have had. More

Very friendly and helpful. Made my car buying experience great. i will service my car there also. Made my car buying experience great. i will service my car there also. More

Excellent service, the purchase was very easy with Salesman Clifton Poe easy to understand, fast and very friendly. Salesman Clifton Poe easy to understand, fast and very friendly. More

Lisa was really helpful and nice. She was completely willing to work with us and exceeded our expectations. It was probably the most seamless, easiest car purchase I have ever done. K She was completely willing to work with us and exceeded our expectations. It was probably the most seamless, easiest car purchase I have ever done. Khoa was the cherry on top, I really appreciated his approach with the paperwork. I left understanding and knowing everything I needed to. Thanks for the great experience guys! More