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Family Toyota of Arlington

Arlington, TX

4.7
1,826 Reviews

1661 Wet N Wild Way

Arlington, TX

76011

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1,826 Reviews of Family Toyota of Arlington

February 18, 2020

The Family Toyota Arlington sales manager and sales employees were the worst used car salesman I've ever experienced. Did not look up my credit application at all. Very hard to deal with. When I called More

by Disgruntled Customer
Recommend Dealer
No
Employees Worked With
Sales Manager sucks, Brandon Bough, Chris Long, Richard Bui
Feb 20, 2020 -

Family Toyota of Arlington responded

Hello, Thank you for bringing this situation to my attention. I regret to learn of your disappointment with any customer service that has left you with a negative impression. Rest assured I take your comments seriously and would appreciate the opportunity to speak with you to learn more about what had happened. Please contact me when you have a moment. Thank you. Best, Matt Luck Family Toyota of Arlington Director of Operations mattluck@familycargroup.com 804-517-8142

February 16, 2020

Reza is very helpful and very much informative and her helped me get great deal. He is very comfortable to work with and have great knowledge. More

by Yogesh Dhadge
Recommend Dealer
Yes
Employees Worked With
Reza Zakeri
Feb 16, 2020 -

Family Toyota of Arlington responded

Yogesh, It's wonderful to find that Reza was so helpful. Thanks for taking the time to share your experience. Congratulations on your purchase. Please do not hesitate to reach out if there is anything else we can do for you. We are here to help!

February 14, 2020

Paul Ward is great! I had a great experience working with Paul Ward. He's so friendly and fast to respond to my questions. I highly recommend him - you couldn't be in bet More

by Jill
Recommend Dealer
Yes
Employees Worked With
Paul Ward
Feb 14, 2020 -

Family Toyota of Arlington responded

He is going to love your feedback, Jill. Thank you so much for sharing it. Have a wonderful day and visit again soon.

February 13, 2020

Andrei was great to work with. He is very knowledgeable and was able to respond to all our concerns quickly. After we selected the Tundra we wanted we asked if we could get a sprayed in bed liner. Andrei More

by Duane
Recommend Dealer
Yes
Employees Worked With
Andrei Mihailescu
Feb 14, 2020 -

Family Toyota of Arlington responded

Thank you for the great review, Duane! We're glad to see that Andrei's knowledge and expertise helped you find the perfect Tundra! Congratulations; please come back at any time!

February 13, 2020

Reza was great! I am thankful to Jesus for such a service oriented professional. In the same way Jesus came to serve and give us life to the fullest I am grateful for your service. Your professi More

by TexasMark
Recommend Dealer
Yes
Employees Worked With
Reza Zakeri and Juliano Kerzazi
Feb 14, 2020 -

Family Toyota of Arlington responded

You're so welcome, Mark! We are so pleased to know that Reza's exceptional service exceeded your expectations. We appreciate your kind words for him and will be sure to pass them along. If we can be of further service, please be sure to let us know.

February 12, 2020

Paul Ward was extremely professional and upfront about my situation. The rest of the staff was very approachable and kept everything transparent in order provide the most friendly service. Will recommend! More

by Nikosingh
Recommend Dealer
Yes
Employees Worked With
Paul Ward, Paul Ward
Feb 12, 2020 -

Family Toyota of Arlington responded

Hi there, thanks for sharing your kind words with Paul! We truly appreciate your business and hope to see you in the future!

February 03, 2020

Great salesman ! He got exactly what we need ! Everything was fast and smooth ! Great experience overall! So happy with the service and with the SUV! More

by bruzualg
Recommend Dealer
Yes
Employees Worked With
Paul Ward
Feb 03, 2020 -

Family Toyota of Arlington responded

Congratulations on your purchase! We are delighted to learn of your satisfaction with the SUV. Please let us know if we can do anything else for you. Our team is always happy to help and we welcome you again!

February 02, 2020

Paul is a great salesman, very gentle man and made our purchase process very smooth and fast helping us to achieve our payment goal for the car we wanted. I recommend him if you want to visit Family Toyot More

by Hiram M.
Recommend Dealer
Yes
Employees Worked With
Daniel Youssefzadeh, Paul Ward
Feb 02, 2020 -

Family Toyota of Arlington responded

Thank you for the great review, Hiram! We will be sure to thank Paul for providing you with a smooth and quick car-buying experience. Let us know if there is anything else we can help you with. We look forward to your next visit!

February 01, 2020

Paul is fantastically professional and helpful! Would highly recommend to anyone in the area if you are looking for a new vehicle! Five stars over and over!! More

by Bakulesza
Recommend Dealer
Yes
Employees Worked With
Paul Ward
Feb 02, 2020 -

Family Toyota of Arlington responded

That's great, Bakulesza. Thank you for your amazing feedback and recommendation.

February 01, 2020

Paul was an AMAZING salesman. He took great care of us and most importantly, he cared about selling me a car I wanted, not just selling a car. I would HIGHLY recommend coming to see him! More

by Christimwatkins
Recommend Dealer
Yes
Employees Worked With
Daniel Youssefzadeh, Paul Ward
Feb 01, 2020 -

Family Toyota of Arlington responded

Christi, your satisfaction is most important to us. Thank you for letting us know that we have met your needs and expectations. Congratulations on your new vehicle.

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