Family Toyota of Arlington

Polite guy but clear tell he lacks education in this field , as when I visit this location he knew barely anything I’d asked about the car and details that were big factors in me purchasing. He kept bea field , as when I visit this location he knew barely anything I’d asked about the car and details that were big factors in me purchasing. He kept beating around the questions and when I would try to get clarity cause he didn’t know much he would keep getting “upper management“ i didn’t feel secure honestly with him felt like he was just tryna make a sell. I ended up purchasing the car with the information I had gather prior to visiting only to get it delivered to me with NEW scratches that was not there when test driving. The guy even said so himself when i pointed it out . I also asked questions once arrive about the systems inside which was answered by “idk, uhm, let me see” and still never received answers. Ended up going to another dealership to ask the same questions and they inform me I did not have a piece of equipment to get this feature. Mind you , the piece cost 300-400$ roughly as i was told . Once i called and made him aware he said he would speak AGAIN to “upper management “ and return my call back. I haven’t heard from him since I’ve reached out numerous times after and nothing . The car is nice minus the scratches (new/old), scratched up front lights (which he said was fixable, it’s not) , side right front grill popping out (he said this brand of car does) a lie, and missing gps chip ! I have features I was told I could use but couldn’t even utilize cause of the missing piece . The experience honestly for me was not all that well. Again he was polite but he KNEW nothing . More

Very friendly and professional , good service , comfortable environment, no buying pressure , dealer’s price is also very aggressively / compatible with other dealers . It’s really “ FAMILY “ Toyo comfortable environment, no buying pressure , dealer’s price is also very aggressively / compatible with other dealers . It’s really “ FAMILY “ Toyota ! More

Great experience! Bought a new Rav4 today. Love the car! My sales rep, Andrei, was very knowledgeable about the car and spent considerable time with me pointing out the Bought a new Rav4 today. Love the car! My sales rep, Andrei, was very knowledgeable about the car and spent considerable time with me pointing out the many features of the car. 5 star experience! I would send any of my friends and family here. More

Davin was the BEST! So helpful and genuine. He was able to explain everything clearly to us and guide us through every step. Highly recommend Davin and we will be back for our next vehicle! Thanks Davin! to explain everything clearly to us and guide us through every step. Highly recommend Davin and we will be back for our next vehicle! Thanks Davin! More

My experience here with davin was great! Didnt think I would be able to get into another vehicle. But he made it happen. Very fast and Knowledgeable would be able to get into another vehicle. But he made it happen. Very fast and Knowledgeable More

He's good at is job and is willing to do what ever it takes to make sure a customer is well taken care of takes to make sure a customer is well taken care of More

Made sure our needs were met. No haggling or harrassment. Stand up guy in the car sales world! Not common these days, burning found it here. Stand up guy in the car sales world! Not common these days, burning found it here. More

I went in to see if I could get you jeep refinanced and get a lower interest rate. Davin Williams took very good care of me, getting me approved at a much lower interest rate which saved me lots of money t get a lower interest rate. Davin Williams took very good care of me, getting me approved at a much lower interest rate which saved me lots of money then he washed my Jeep personally for me while I was in the finance guy signing g all the paperwork. I’m impressed by the professionalism shown by this young man. I will always consider him first in the future when it comes to buying or even financing a vehicle. More

The Family Toyota Arlington sales manager and sales employees were the worst used car salesman I've ever experienced. Did not look up my credit application at all. Very hard to deal with. When I called employees were the worst used car salesman I've ever experienced. Did not look up my credit application at all. Very hard to deal with. When I called and asked questions about what type of car and down payment amount I needed to qualify for financing the salesman became very rude and never gave me any options. Kept asking for how much money I had for car. Worst Customer Service. More

Reza is very helpful and very much informative and her helped me get great deal. He is very comfortable to work with and have great knowledge. helped me get great deal. He is very comfortable to work with and have great knowledge. More