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Family Toyota of Arlington

Arlington, TX

4.7
1,817 Reviews

1661 Wet N Wild Way

Arlington, TX

76011

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1,817 Reviews of Family Toyota of Arlington

August 03, 2021

$10k over new price on their used car with the same specs. Don't fall for this over priced dealership, they're banking on people who don't know any better. More

by LookingForTesla
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jolio
Aug 03, 2021 -

Family Toyota of Arlington responded

Hi, Thank you for sharing your feedback regarding our pricing. I would like to learn more about your review. Please reach out to me at your convenience. I hope to connect soon. Best, Matt Luck Family Toyota of Arlington Director of Operations mattluck@familycargroup.com 804-517-8142

July 29, 2021

Poor service! Made appointment to look at a car, but it was sold before I arrived. They didn’t call to cancel. Drove an hour there! More

by Don’t waist my time
Customer Service
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Jul 29, 2021 -

Family Toyota of Arlington responded

Hi, Thank you for your feedback. We take our customer satisfaction very seriously here at Family Toyota of Arlington and I would like to know more about your sales experience. Would you please reach out to me at your convenience? Best, Matt Luck Family Toyota of Arlington Director of Operations mattluck@familycargroup.com 804-517-8142

July 28, 2021

I was interested in a new vehicle so I stopped by Family Toyota of Arlington and Jesse Roach helped me, he was super helpful in answering all of my questions. I definitely will be referring him to other peo More

by Tylerheather04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Roach
Jul 29, 2021 -

Family Toyota of Arlington responded

Hi Tyler, Thank you for taking the time to give us your review. It is great to hear that our team were super helpful and provided you outstanding customer service. Enjoy your purchase and we appreciate your recommendation. Thank you for choosing Family Toyota of Arlington and we look forward to working with you in the future.

July 19, 2021

OUTSTANDING SERVICE! First, let me start by saying Andrei M. And the team there worked their butts off to find my vehicle in these trying times. Very friendly, kept us updated with what they were able to fin More

by k.richardson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mihailescu, Jim Palmer
Jul 19, 2021 -

Family Toyota of Arlington responded

Hi there, Thank you for your positive review. We are thrilled you had a friendly, professional and helpful and timely sales experience with our team here at Family Toyota of Arlington. We are looking forward to your next visit with us here for any of your future automotive needs.

July 08, 2021

My husband had such a great experience buying his car here that when I needed a car 2 years later, he insisted I go to Family Toyota of Arlington and talk to Andrei. I did, and I have no regrets, I had a More

by Acooley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mihailescu, Jim Palmer
Jul 08, 2021 -

Family Toyota of Arlington responded

Hi there, Thank you kindly for your positive review. We are pleased you had such a professional, efficient and helpful sales experience with our team here at Family Toyota of Arlington. We hope you enjoy your new purchase and we appreciate your loyalty. We are looking forward to your next visit with us for any of your future automotive needs.

July 05, 2021

Andrei was great to work with, knew exactly what we were looking for and never hesitated to answer any and all our questions. A truly wonderful experience More

by nmarquez1818
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mihailescu, Matt Luck, Jim Palmer
Jul 08, 2021 -

Family Toyota of Arlington responded

Hi there, Your review is important to us. It is fantastic to know that our team were attentive to your needs whilst keeping you appraised of the details. Enjoy your purchase and know that at Family Toyota of Arlington we are always here for you.

July 05, 2021

Wesley LaRoocque extremely helpful in re-financing my Toyota IM. More

by MikeMitch175
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Larocque
Jul 05, 2021 -

Family Toyota of Arlington responded

Mike, Thank you for the positive review! We are glad to hear Wesley was able to assist you with the refinancing of your Toyota IM! Please come back and see us for any future automotive needs.

July 03, 2021

We had a great experience at Family Toyota in Arlington yesterday! Richard Bui was our salesman and was great to work with. I had been shopping for about 3 weeks and gone through some games with other de More

by OlsonT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bough, Richard Bui
Jul 05, 2021 -

Family Toyota of Arlington responded

Hi there, Thank you for taking the time to tell us about your great experience. It pleases us to know that our team were great to work with and that they created a pressure free environment. Enjoy your purchase and thank you for choosing Family Toyota of Arlington. We look forward to your next visit.

June 29, 2021

Reza Zakeri is the best sales person at Toyota, he helped me upgrade my lease car with ease and gave me great pricing! Will be back for another purchase! More

by taroford1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Zakeri
Jul 01, 2021 -

Family Toyota of Arlington responded

Thank you for the excellent feedback! We are so happy to see that you were able to upgrade your lease and that your experience with your salesperson was outstanding. Congratulations and we look forward to your next visit to Family Toyota of Arlington!

June 25, 2021

Visit Reza! Great to work with nice guy. The entire staff was very helpful…. Just got my 2nd car in a year from them More

by Mike F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Zakeri
Jun 27, 2021 -

Family Toyota of Arlington responded

Hi there, Thank you for your positive review. We are pleased you had a helpful, professional experience with our team. We appreciate your choice to use Family Toyota of Arlington again and we hope you enjoy your new purchase. We look forward to your next visit with us.

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