Family Toyota of Arlington

Horrible Customer Service I purchased a new Tundra from them back in July 2016, I even drove 9 hours to get it. After about a month the truck developed an issue known as "rai I purchased a new Tundra from them back in July 2016, I even drove 9 hours to get it. After about a month the truck developed an issue known as "rail dust." This is when cars are transported via train and tiny particles of metal from the wheels/brakes end up all over the surface of the care. After a while they oxidize on the surface of a vehicle and my new truck had tiny rust spots all over it. My local dealership wouldn't cover it so I called and they said they would take care of it. It cost me almost $200 to get it removed and I still don't have a check nor will anyone return my calls. More

amazing experience here at Family Toyota I had an amazing experience here at Family Toyota. However, it wouldn't have been half amazing without our wonderfully dealer, Andrei Mihailescu. He w I had an amazing experience here at Family Toyota. However, it wouldn't have been half amazing without our wonderfully dealer, Andrei Mihailescu. He was an awesome person who had complete patience when I wasn't sure what to get. He found the best deal for me and pulled through all the way. I would recommend him to anyone. Please commend him for giving customers such an amazing experience, he sure will be the one to bring business in for Family Toyota. Thanks again Andrei and also Family Toyota for choosing the best to representing them. Charlie Ybarra More

Shop supplies for a wheel alignment??? If a dealership charges shop supplies for a wheel alignment how can you trust them for anything else? Before and after alignment readings were not pr If a dealership charges shop supplies for a wheel alignment how can you trust them for anything else? Before and after alignment readings were not provided. Service took 2.5 hours instead of 1.5 hours promised. Wrong keys provided. Waited another 30 minutes to get vehicle. More

Flexible with my schedule. Chris did a great job helping me work around my busy schedule to find the exact solution to what I needed. He was also very quick in responding to any Chris did a great job helping me work around my busy schedule to find the exact solution to what I needed. He was also very quick in responding to any of my needs. I was in and out of the dealership much faster than any other car purchase I have had. Thanks More

Made the experience very smooth! They made the process very smooth! They truly cared that we found a car that was in our price range! I would recommend this place They made the process very smooth! They truly cared that we found a car that was in our price range! I would recommend this place More

Stress Free John West made this buying experience the most pleasurable in 40+ years of buying cars. He didn't promise anything he couldn't deliver on. The price John West made this buying experience the most pleasurable in 40+ years of buying cars. He didn't promise anything he couldn't deliver on. The price was very competitive and I didn't need to look any farther. Thanks John More

Excellent! Thanks to Danny we got what we wanted and truly appreciate the care we were provided. If you were looking for a new Toyota I recommend giving Danny a Thanks to Danny we got what we wanted and truly appreciate the care we were provided. If you were looking for a new Toyota I recommend giving Danny a call he will take care of you! More

Great Service John (West) was superb, from the first phone call all the way until he handed me the keys. Best service I have had in TX and drove all the way up fro John (West) was superb, from the first phone call all the way until he handed me the keys. Best service I have had in TX and drove all the way up from Houston to get it! More

Superb! Excellent! Enjoyable! We bought our car over the internet. We did the research and John found exactly what we wanted. We live in KS and took a low price flight to Dallas w We bought our car over the internet. We did the research and John found exactly what we wanted. We live in KS and took a low price flight to Dallas where John picked us up at the airport. He never hesitated when I ask for this accommodation!!! Everything was exactly as John said on the phone and via emails. He spent as much time as we needed to explain all of the features. Which by the way this 2017 Highlander is a dream. John gave us his personal attention the whole time and never hesitated to answer any question. Extremely professional. Friendly. And so knowledgeable. He provided us a personal contact number if we had and problems. High end employee!! High end dealership. We will definitely contact them again when we get ready to make another purchase. Highly recommend using JOHN WEST for your next purchase. More

Great car buying experience Shakiya was such a great help & so patient while helping me find the perfect truck. She got me the truck I wanted at the price I loved!! Thanks Shakiy Shakiya was such a great help & so patient while helping me find the perfect truck. She got me the truck I wanted at the price I loved!! Thanks Shakiya More