Family Ford of Enfield - Service Center

Quality service team for my Ford Edge! New, clean, and welcoming service area including a drive in bay where you are greeted by the personnel. welcoming service area including a drive in bay where you are greeted by the personnel. More

Brought my car in for the 30K mile checkup and a recall. The waiting area is very clean and comfortable and staff was pleasant and easy to work with. My service rep kept me apprised of the status of my c The waiting area is very clean and comfortable and staff was pleasant and easy to work with. My service rep kept me apprised of the status of my car's work which was helpful. More

Always feel confident My service will be good and was not disappointed all good I will go back also I have purchased 3 vehicles from Family Fo disappointed all good I will go back also I have purchased 3 vehicles from Family Fo More

Clean organized with friendly peopleStaff was busy but Clean organized with friendly people Staff was busy but made time to say hello and am I being taken care of. Service department professional and fr Clean organized with friendly people Staff was busy but made time to say hello and am I being taken care of. Service department professional and friendly. More

This was my 1st visit to Family Ford and my initial impression was very positive. Family Ford was extremely easy, commutative and helpful. I intend to go back! impression was very positive. Family Ford was extremely easy, commutative and helpful. I intend to go back! More

The lady running the payment desk was very friendly and easy to talk to. I also appreciated the regular reminders of my appointment via text and email. easy to talk to. I also appreciated the regular reminders of my appointment via text and email. More

I can't say yet it has to go back into the shop, for more repairs. Right now it's so far so good for my truck. repairs. Right now it's so far so good for my truck. More

They are great to deal with. Always helpful. Agnes even went as far to call me back to see if I wanted to use my Ford bucks toward my bill. went as far to call me back to see if I wanted to use my Ford bucks toward my bill. More

We had a scheduled appointment for service. Our employee brought the brand new truck there as scheduled. He sat there for 30 minutes and then was told, we don't have the part for the job! This is basic stu brought the brand new truck there as scheduled. He sat there for 30 minutes and then was told, we don't have the part for the job! This is basic stuff to have covered when an appointment was made weeks in advance. I felt the work was also overpriced! They gave us a 10% discount due to the screw up......LOL! My employee's time cost us more. More

Had a good experience,all the work was completed in a timely manner. I would recommend them for factory required repairs. Service representatives are personable and want your satisfaction upon completi timely manner. I would recommend them for factory required repairs. Service representatives are personable and want your satisfaction upon completion of work . More