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Family Ford of Enfield - Service Center
Enfield, CT
1,398 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,398 Reviews of Family Ford of Enfield - Service Center
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November 25, 2021
Great job all set for winter got the Works on our Focus and 250 super duty at the same time thanks and 250 super duty at the same time thanks More
by Williamcasey1948
November 25, 2021
Prompt diagnosis of the problem and repaired the same day very satisfied with the dealership very satisfied with the dealership More
by WVANKLEECK
Verified CustomerEmployees Worked With
November 25, 2021
The service department is excellent. I scheduled an appointment, dropped off my car and then picked it up as promised. Ken Brown was outstanding as the service rep. appointment, dropped off my car and then picked it up as promised. Ken Brown was outstanding as the service rep. More
by moran2
Employees Worked With
November 22, 2021
They have been very nice and friendly. We have been in and out pretty quickly. No problems so far. and out pretty quickly. No problems so far. More
by DOROTHYBARON9
Employees Worked With
November 21, 2021
Top notch service, my go to place for any work needed on my truck...thanks again.. my truck...thanks again.. More
by Jtransport1
Employees Worked With
November 17, 2021
Worst service ever with no respect from Tommy the person who attended to me. I came in with the intention of getting my vehicle serviced there and he told me that the parts were backed ordered. I had no pro who attended to me. I came in with the intention of getting my vehicle serviced there and he told me that the parts were backed ordered. I had no problem with that. He said he would call me when the parts came in, I had no problem with that. So a week passed I called in wanting to get an update then I was put on hold to speak with Tommy. They later said he would call me back. Never did. I let another week go by and called back same thing happened again. More
by Tonytai5
Employees Worked With
Tom
November 16, 2021
The folks who work in the service department are always quite friendly. I appreciate the reminders they give me to check other items (Things that I did not necessarily come in for). I also appreciate it quite friendly. I appreciate the reminders they give me to check other items (Things that I did not necessarily come in for). I also appreciate it when they accept my replies. Here's an example from last week: * I requested an oil change with out a tire rotation because I have my tires rotated at the tire center where I purchased my after market tires. They reminded me to make sure to have my brakes inspected. Which I certainly appreciated. I have another service center I utilize for some services so I will have them check my brakes. As a dealer I do like Family Ford. I like the sales department as well as the service department. And I like the fact that I am free to do some services at Ford and other services elsewhere without the pressure to be exclusive to Family Ford of Enfield. For me, it is a nice balance and that is why I continue to patronize Family Ford of Enfield. More
by Dave
November 16, 2021
Very pleased with service here. Greg Ayers very nice and personable. Offered me coffee or water while I waited. Showroom beautiful. personable. Offered me coffee or water while I waited. Showroom beautiful. More
by PATTIPLAY
