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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,398 Reviews
Call Service Center (860) 745-1111

1,398 Reviews of Family Ford of Enfield - Service Center

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December 08, 2021

Great communication, everything finished on-time. Would bring my car again. Easy to find too! More

by DanAD1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2021 -

Family Ford of Enfield responded

Thank you very much. We look forward to seeing you again in the future!

December 07, 2021

They were able to diagnose and fix a problem with my Ford Transit 350 that another Ford dealership had failed on. More

by Balgrae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2021 -

Family Ford of Enfield responded

Thanks for the great review. We're so glad we were able to help!

December 06, 2021

The employees were all very helpful and pleasant to work with. The job was done on time and without any problems. The price was fair and the manager was on top of everything. Would recommend this dealership More

by BRESSETTEBN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Asselin
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Dec 07, 2021 -

Family Ford of Enfield responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

December 04, 2021

On as promised. Easy check in and out. Comfy waiting area and amenities. Lots of trucks to look at More

by Charl0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2021 -

Family Ford of Enfield responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

December 03, 2021

Very professional. Agnes is always willing to help and goes out of her to fulfill our needs. We always have a great experience when we go to Family Ford of Enfield. More

by Joette Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Family Ford of Enfield responded

Josette, thank you for the great review!.

Dec 06, 2021 -

Joette Brown responded

No it is supposed to be 5 star. My husband sent it in i tried to fix the survey but i guess it didn't work. We are very happy with the service each time we go. Agnes is always very helpful and willing to do what she can to help us.

December 03, 2021

As usual I am quite please4d with the service department. The oil change was performed in a timely manner. More

by COLONIALMECHANICAL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

December 02, 2021

Great communication very helpful with product selection. Work done as promised. Would recommend family Ford of Enfield for service. More

by LLYEZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

December 02, 2021

I was provided great communication on what service was needed on my truck, which included a breakdown of three different tires to choose from. More

by kate623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Family Ford of Enfield responded

Kate, thank you very much for this great 5 star review. We appreciate the support!

December 01, 2021

Agnes and Ken were very professional and explained in detail what the work entailed. He whole experience was very good. More

by BASEJGBALL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

November 27, 2021

A very efficient 30K service on my 2017 Ford Escape. Easy drop off and pickup. Very fair price More

by jgmullane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Family Ford of Enfield responded

Thank you very much for the 5 star review!

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