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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,398 Reviews

1,398 Reviews of Family Ford of Enfield - Service Center

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December 18, 2021

Vehicle was repaired poorly and was kept for three more business days and five total than expected. We received it back with damage and multiple items not fixed so it had to be brought back for an addition More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Family Ford of Enfield responded

Will, Please give us a call at your convenience to discuss a solution. We apologize for any inconvenience and would love an opportunity to help out if we can. Billy Genereux Sales Manager Family Ford of Enfield 860-745-1111.

December 17, 2021

Family Ford is always great to deal with. We called for service and they were able to accommodate us the very same day. More

by CTW519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

The service I had was great. It was timely and the staff was very helpful. More

by TPORELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2021

Ken in the service dept is awesome. He did a great job of explaining everything to me and keeping me updated. More

by WPUDIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Family Ford of Enfield responded

Thank you for the kind words!

December 12, 2021

the service people were wonderful! the service people were wonderful! the service people were wonderful!! More

by NOONZ47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star rating!

December 10, 2021

Enfield ford is very professional and helpful. I've been dealing with them for 3 years and I have no complaints.my lease ends in month and I will still do business with them. Thank you. More

by DUNSON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Family Ford of Enfield responded

Thank you for the kind words!

December 09, 2021

Big thank you to ken Brown , he was very helpful! Very satisfied with the service I received! More

by Chit20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

December 08, 2021

Greg in service was great. The car was ready when they said it would be. More

by Trosati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Family Ford of Enfield responded

Thank you very much for the 5 star review!

December 08, 2021

I just got the best service here. I highly recommend this dealership. They are the very best ❤💕 More

by marceyfl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Family Ford of Enfield responded

Thank you very much! We appreciate your recommendation.

December 08, 2021

Very attentive, friendly and knowledgeable of the truck issues. Good accommodations for making the appointment. More

by Mfuller10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Mfuller10 responded

yes

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