Family Ford of Enfield - Service Center

Not really sure what to write about just a simple oil change but everything went fine change but everything went fine More

Dependable and trustworthy, every time! Each of the service reps does everything they can to do right by the customer, and always impressed with the work performed by the shop! service reps does everything they can to do right by the customer, and always impressed with the work performed by the shop! More

Horrible customer service, work ethic and bad mechanical work...my truck was towed to their shop after failed ford warrantied parts ...reviewed with parts manager and service manager that if defective the p work...my truck was towed to their shop after failed ford warrantied parts ...reviewed with parts manager and service manager that if defective the part and labor would be reimbursed 100 percent. It took over 3 weeks of them working on what I already explained was the problem for them to diagnose on their own...after agreeing it was failed ford parts and covered within timeframe they proceed to tell me that I never replaced the ipr...they could not find the receipt in their system....so they did not honor the warranty..only after I paid over $3100 (for 2nd time) and picked up my truck ...I found the Ford purchase receipt and now all the sudden the parts manager agrees she found it too...now they need to 'get back to me' about what will be covered...now after several call backs and no return promise call back...I am told by Kim that they will only reimburse 150$ and the part...still haven't received that and I. Requesting a copy of the recorded conversation with this misrepresented information. The tech put in the wrong oil for my truck per factory recommendation.. he also never connected the transmission dip stick tube and I noticed my transmission was not shifting normal. .I also noticed transmission fluid leaking when I got home..they asked me to bring it back when I called to complain...I had to explain that would blow my transmission....they only then agreed to send the tech to my house to correct.....unacceptable...he didn't even add more fluid when you could see the puddle I lost ...I cant even believe how awful the service is and every manager has a different story...convenient More

Ken in the Service Department is so professional every time I call or visit. He is genuine, honest has excellent customer service skills and is a pleasure to deal with! Thank you Ken! time I call or visit. He is genuine, honest has excellent customer service skills and is a pleasure to deal with! Thank you Ken! More

Very helpful and patient waiting for boss to decide when and if to do work. While work was being done they arranged a car rental. and if to do work. While work was being done they arranged a car rental. More

The dealership handled my repair very professionally. The repair was done in a timely fashion. Still can’t believe this is the third rack and pinion steering assemble for a car that has only 85,000 miles on repair was done in a timely fashion. Still can’t believe this is the third rack and pinion steering assemble for a car that has only 85,000 miles on it. Ford should have built a better steering system for this $20,000 car. This will be the last Ford vehicle in my lifetime! More

My service appointment was on time and I was greeted promptly. Service was well preformed and in a timely fashion. Checkout was prompt and reasonably priced. promptly. Service was well preformed and in a timely fashion. Checkout was prompt and reasonably priced. More

Convenient location from where I live. Work was done as requested. Will use them again requested. Will use them again More

Stalling trouble with2017 F150 no code stored driving popped a code of P0012 cam position timing left bank xxxxxxxx they said that they couldn’t do anything unless it stored a code I guess they would r popped a code of P0012 cam position timing left bank xxxxxxxx they said that they couldn’t do anything unless it stored a code I guess they would rather let it get stuck on road instead of trying to fix it truck will stall at traffic lights it does restart so far but who knows how long that will last no more mechanics just computer readers just to cheap to put parts init More

Great service! Agnes is so sweet and informative. Definitely going back for sure. Thank you Definitely going back for sure. Thank you More