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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,384 Reviews

1,384 Reviews of Family Ford of Enfield - Service Center

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January 21, 2022

Smooth - Quick turn time - managed oil change, tire rotation and added air to tires and checked fluids More

by David Reim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Family Ford of Enfield responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

January 19, 2022

Had my oil change yesterday and a new battery put in did a good job and the employees are very courteous More

by rayray1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Family Ford of Enfield responded

Thank you very much for the great 5 star review! We're always happy to assist!

January 17, 2022

Professional, friendly quick to offer comfort as you wait for your auto’s service work More

by Thomasflay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

January 17, 2022

Make sure to check your paperwork, 7 years of service always satisfied until last visit, paperwork by mechanic incorrect, didn't reset oil life meter, very simple things not done, other than that always More

by WRIGHTDESIGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Family Ford of Enfield responded

We're sorry for the way things were handled. Thank you for the review as we value your feedback and will be better in the future.

January 17, 2022

No rude people waiting room comfortable drive in out of weather just need someone do a visible on car before going in More

by JCOUNTRYMONENT@yahoo.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

January 17, 2022

They got me in and out no hassle . Also helped me with my rewards account by consolidating them into one. More

by RONDISHER73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Family Ford of Enfield responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

January 16, 2022

Great service and Ken Brown is outstanding. Love this place.. will always go there! Always! More

by manetzb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

manetzb responded

Verification

January 14, 2022

Timely & friendly service! Easy to make an appointment. Would recommend to friends. Comfortable/clean waiting area. More

by Latailles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Family Ford of Enfield responded

Thank you very much for the kind words and 5 star rating!

January 13, 2022

I'm very happy with the service and the quality and the way that employees explained everything More

by TOMEEMANUEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Family Ford of Enfield responded

Thank you very much! We appreciate the support.

January 13, 2022

Not really sure what to write about just a simple oil change but everything went fine More

by mikejantonucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Family Ford of Enfield responded

Mike, thanks for the great review! We appreciate you coming to our dealership!

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