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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,398 Reviews

1,398 Reviews of Family Ford of Enfield - Service Center

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February 19, 2022

All done as expected and on time. Wish they also did the car wash as other service depth did More

by ckasheta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great review!

February 18, 2022

Not the best experience with this service department. I brought my truck in for check engine light, the code was for thermostat stuck open. They suggested the coolant be flushed when thermostat was rep More

by JTruckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Agnes Pusztai
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved buying experience. Can you please call me directly so I can gather more information regarding your visit to our dealership? We would appreciate the opportunity to rectify the situation and re-earn your trust. Thank you. Mike Moriarty General Manager 860-745-1111

February 18, 2022

Service was great and the oil change and repairs were done quicklyAnd I would recommend them to anybody looking for good service More

by BUMPUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review!

February 17, 2022

The best the the the the the the the b e s t the best More

by PRUEPA1A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks so much! We appreciate the support!

February 16, 2022

Staff was kind and courteous. Ken was very helpful in using my rewards points towards my oil change. Fast service. And the young lady who cashed me out was also very friendly. I’l More

by horandanielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review!

February 15, 2022

The staff is helpful. I brought up a concern and Agnes was right on it and had staff come check my car. The two men (they do the Sync work) came to check my car and help. More

by NDUQUETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish I remembered their names but they are young men in the service department who help with updating Sync and IT.
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review!

February 14, 2022

My entire family including parents my husband and myself have purchased cars at family ford in Enfield. They are honest and kind. I just had my car serviced there. It was a great experience from drop off to More

by BARBARAAMYRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge in sales is the best, I have purchased a few cars from him , Mike Moriarty, Michael Dale
Mar 02, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review!

February 09, 2022

The service at family for of enfield is good. Just go in and get done what needs to be done. Some times they try to sell things that you don’t need. More

by jOHNROBBINS327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Family Ford of Enfield responded

John, thanks for the great review and feedback. Please let us know how we can achieve 5 stars in the future.

February 07, 2022

Always great service and pricing Employees always very friendly and helpful. Will return and highly recommend More

by Little_kkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Family Ford of Enfield responded

Thank you for the great review and recommendation! We appreciate the support.

February 05, 2022

Good customer service very helpful got me in last minute on a Saturday just very helpful More

by lawrenceviens61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Family Ford of Enfield responded

Thank you for the great 5 star review!

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