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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,398 Reviews

1,398 Reviews of Family Ford of Enfield - Service Center

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March 28, 2022

Got the job done and my quote was given. I was satisfied with the service More

by douglas.hayes79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

Douglas, thanks for the great 5 star review!

March 25, 2022

Very friendly, helpful. Quick and effective, comfortable environment and staff. Would surely go back again! More

by tripler.remodel.design
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review! We're always happy to help!

March 24, 2022

Always consistent great service! !! It’s Obvious that Customer Service is a very high priority! More

by SCHUTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

Thank you so much! Customer service is always our number one priority!

March 22, 2022

Very professional from start to finish. Kept us informed every step of way. There were no surprises. More

by Fvigil34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

Thank you so much for this outstanding review!

March 21, 2022

Family Ford is attentive and accommodating. Scheduling service is very easy, and fast. Great place! More

by JOANN7760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review! We're always happy to help

March 21, 2022

Extremely polite and fast Great job. Help me a lo. Will use them again. Yea More

by Fbpill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review!

March 20, 2022

I brought my truck for specific issue. I was told what the problem was and dealer ordered the parts, however issue was not resolved. It happened few time where dealer couldn’t pin point th More

by tarnovskiy.danil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved experience. Can you please call me directly so I can gather more information regarding your visit to our dealership? We would appreciate the opportunity to rectify the situation and re-earn your trust. Thank you. Mike Moriarty General Manager 860-745-1111

March 19, 2022

Convenient, simple, and knowledgeable. No pressure tactics. And a clean environment. Well-mannered staff acting professionally. More

by mackinnonkeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
Mar 30, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review! We're always happy to help!

March 17, 2022

Very good experience service reps excellent vehicle maintenance completed timely. See you in 5 k More

by MCROYLE109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

Thanks for the great review! We're always happy to help!

March 17, 2022

I have always gotten great service at Family Fire. Agnis is the representative that I have dealt with and she is always very friendly and through. More

by RANDALLCOLLINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Family Ford of Enfield responded

Thanks for the great 5 star review! We're always happy to help!

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