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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,383 Reviews of Family Ford of Enfield - Service Center

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August 02, 2022

Friendly greeting left car looking great was done when promised and checked out car for other issues while ib More

by Mikecien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Twigg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty
Aug 03, 2022 -

Family Ford of Enfield responded

Mike, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 30, 2022

This is my second positive service experience out of two appointments. I have no reason not to go back. More

by dclrpt
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2022

Consistently Excellent Service department! This is the only place I take my car for oil changes (the works!!) and other services. Continues to have a timely and comprehensive service departmen More

by Crystal123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Family Ford of Enfield responded

Thank you, Crystal! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Ford of Enfield!

July 27, 2022

Service was great everything that was explained and dollar amount approved. Customer service friendly and awesome. More

by lavallebarlow59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again.

July 21, 2022

Great experience. Bill was lower than the estimate. Work was completed in a timely manner. All around great experience More

by f350fairlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

July 20, 2022

The service advisor and service crew did a great job and also took care the recall job. More

by GLS321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 20, 2022

I bought my 1997 Ford Escort Wagon from Alicia at this Dealership and have always had it serviced here over the years. My Ford Escort is still going strong because of the good service and attention it More

by dotps12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Reilly
Jul 20, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear that Ken and Agnes and our team have been able to serve you and demonstrate our commitment to great service. We look forward to continuing to serve you in the future!

Jul 20, 2022 -

dotps12 responded

I bought my 1997 Ford Escort Wagon from Alicia Reilly at this Dealership and have always had it serviced here over the years. Ken, Agnes and Greg in the Service Department are very courteous and helpful and always friendly when I come here. I will continue to come to this great place.

July 20, 2022

Everyone is very pleasant and attentive. Quick to accommodate and go above and beyond. Even if it is just to give you directions to somewhere in the building! More

by chrystal_misty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

July 17, 2022

I love coming here Agnes that works in the parts and sales department is terrific that's wh I come back. More

by DONNALAN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty
July 17, 2022

The service department got me in timely and took care of all of my issues More

by Littleredcorvette59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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