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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,383 Reviews of Family Ford of Enfield - Service Center

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September 10, 2022

Very pleasant people and job well done! Thanks for making it easy. Appreciate the assistance. More

by Ricebk1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2022 -

Family Ford of Enfield responded

Thank you for your business and the 5 Star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 09, 2022

The Family Ford Service Department is consistently friendly, helpful and available. I highly recommend them. More

by 2018 GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Ford of Enfield. Please don't hesitate to reach out if you need anything else.

September 09, 2022

Ken brown is a diamond. Personal professional and efficient, always very helpful --requirement in this survey for 15 words is nonsense --really dumbe idea More

by Rjf2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2022 -

Family Ford of Enfield responded

Thanks for the 5 star rating! We're glad to hear you experienced amazing service here at Family Ford!

September 09, 2022

I had an oil change and filter on my RV they also checked my tires nice job fast and friendly I’ll go there again thanks More

by kbartholomew2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 09, 2022

I was very happy with the service I received. I explained the problem and felt like they heard all of my concerns and did their best to address them. Agnes at the front desk was very helpful. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 06, 2022

Service was fast, friendly, concerned, accurate and a good value. No problem. Manager Great and knowledgeable. A great representative for Family Ford of Enfield. Everything asked for was done in a very t More

by PECPDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

September 05, 2022

It was easy to get a service appointment; finished work on time at a reasonable cost More

by Burrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

August 25, 2022

Outstanding service Agnes and Greg are always exceptionally helpful in notifying us and making sure everything is done correctly. Both of them are why we use Family Ford’s Service More

by COWDOGs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Family Ford of Enfield responded

It's great to hear that Greg and Agnes have provided you with such excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

August 25, 2022

Always get excellent service. Easy in and out. Very good line of communication. Only wish they would inform if a recall is available on vehicle. Had a recall and brought up in ori More

by HarryT103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 25, 2022

Agnes in the service department is a pleasure to deal with…she listens and always follows through with the job. Integrity is what I look for when it comes to doing business. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Family Ford of Enfield responded

Thank you so much for your kind words, Joe, and for taking the time to leave us this wonderful feedback!

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