Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Family Ford of Enfield - Service Center
Enfield, CT
1,383 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,383 Reviews of Family Ford of Enfield - Service Center
Sort by
November 04, 2022
Car was fixed in the time that they told me and done correctly thank you buddy correctly thank you buddy More
by BECKYTOBIASZ
Verified CustomerEmployees Worked With
November 03, 2022
Service, parts and sales staff are great. Didn't add an MSRP adjustment to my new bronco... Didn't add an MSRP adjustment to my new bronco... More
by JUSTINDHUGHES
November 03, 2022
Very friendly and knowledgeable staff. Although supply chain issues delayed the necessary parts for my in warranty repair, the service department was able to make the repair and return the Although supply chain issues delayed the necessary parts for my in warranty repair, the service department was able to make the repair and return the car to me in a timely manner! Kudos to customer service and the service technicians! More
by ubergeek
Employees Worked With
November 02, 2022
Very pleased with the personality of the sakes people no pressure what so ever.thats what sold me the vehicle right to the end of the sale.will look forward to the next sale. pressure what so ever.thats what sold me the vehicle right to the end of the sale.will look forward to the next sale. More
by DINEENB59
October 30, 2022
They were polite and handled my recalls that were needed in my car. They also advised me about the Ford rewards program that I was not aware of in my car. They also advised me about the Ford rewards program that I was not aware of More
by moore.massage
Employees Worked With
October 26, 2022
Great service! ! The staff was very knowledgeable and explained the results of the service completely. ! The staff was very knowledgeable and explained the results of the service completely. More
by LBOUCHER154
Employees Worked With
October 25, 2022
I’m appalled at the decline in quality of service and the lack of empathy from the “service manager”. The guy while is my service advisor (Ken, and also Agnes) are great but when having issues or question lack of empathy from the “service manager”. The guy while is my service advisor (Ken, and also Agnes) are great but when having issues or questions that need to go further the “service manager’s” attitude and blatant laughing at issues makes me no longer wish to do business with a company myself and my family have done business with for at least 27 yrs. It’s a shame that good customers are treated this way. More
by tbednaz
Employees Worked With
October 24, 2022
I purchased a used 2006 Ford super crew F-150 from this dealership in 2008. For the past 14 years the Truck had fulfilled all my needs from towing heavy equipment around at work to driving my kids to event dealership in 2008. For the past 14 years the Truck had fulfilled all my needs from towing heavy equipment around at work to driving my kids to events. The service department and its top notch technicians fixed any problems that arose (very few). This Truck has been an integral part of the family from creating wealth all the way to towing a trailer to go on vacation. Thank you family Ford of Enfield. More
by DjetGlea
