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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews
Call Service Center (860) 745-1111

1,383 Reviews of Family Ford of Enfield - Service Center

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November 14, 2022

Unfortunately the problem I brought the truck in for is still unresolved. I am still getting the clicking sound More

by JOHN.ARIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Family Ford of Enfield responded

Thank you for your review. We’re sorry your visit didn’t go as planned, John, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 13, 2022

Very easy to schedule, staff was courteous and helpful. Love the new service entrance and center. More

by KLEEPER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Anges and our team. We're glad to hear we delivered such a great experience!

November 12, 2022

Fast, detailed service and professionalism across the board. I'll definitely return for service as needed. More

by cleaningandmaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear Billy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Family Ford has taken good care of my car go try almost 5 years now and it is much appreciated More

by PFCJIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

November 10, 2022

Family Ford of Enfield stayed in touch regarding the process..I happy with outcome. Thanks More

by Faithful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 10, 2022

Good job fix it right the first time. thanks for your good work it’s a ford see you soon More

by Mec06043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 10, 2022

They are always better than you would expect. Usually people get scared away from dealerships, for family Ford treats you like family. They have consistently exceeded expectations and saved me fr More

by makoskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2022

Very communicative. Actual price was less than quoted. Convenient hours and polite staff. Will go back. More

by RAINKITTEN98
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 09, 2022

They took me right in and diagnosed my truck which I really appreciated and with that diagnosis it saved me alot of money in the long run More

by MARKHUTCHINSON330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review, Mark. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Nov 10, 2022 -

MARKHUTCHINSON330 responded

Will definitely be returning for Sales, Service and Parts. Everyone was very pleasant to my needs

November 04, 2022

Service writer went out of his was to accommodate me. Very refreshing to the other norm nowadays. More

by JMKOSS43
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

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