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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,382 Reviews
Call Service Center (860) 745-1111

1,382 Reviews of Family Ford of Enfield - Service Center

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December 02, 2022

Good experience with the service. Had oil change and warranty work done on navigation system. More

by JQUINN648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2022 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

November 29, 2022

Very professional. Nice waiting area. Completely satisfied with work that was done. Highly recommend this dealer for service. More

by JAKEGYPSYAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

November 26, 2022

Excellent knowledge of my vehicle and explained everything I needed to know. I felt very confident with them servicing my vehicle. More

by bpv31214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2022 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

November 26, 2022

Always prompt, professional and courteous. I have never felt that I was being talked into an unnecessary service, in fact, on this most recent visit, I was told they could find nothing wrong w More

by guinevereg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2022 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

November 23, 2022

Ken in the Service department was professional and explained everything to me on the progress of my F150 More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Family Ford of Enfield responded

Thank you, Michael! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 21, 2022

Awesome job guys keep up the good work. The best place to bring your car to get worked on. More

by lavallebarlow59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

Family Ford of Enfield responded

Lavalle, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

November 18, 2022

They are always courteous and respectful. Service is completed in a timely manner and explained. Feel very confident in the work. More

by krazykulig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

November 16, 2022

Very helpful and professional! Spotless waiting room area! Service performed on exact time that I was told. You don’t find that at many other dealerships! More

by Bobtobio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Bob, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

November 15, 2022

They were unable to find the problem. No repair was done. I was told I need to make an appointment but I don’t know when the problem is going to happen. More

by APRIL.MINNEY
Recommend Dealer
No
Employees Worked With
Greg Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you.

November 14, 2022

Unfortunately the problem I brought the truck in for is still unresolved. I am still getting the clicking sound More

by JOHN.ARIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2022 -

Family Ford of Enfield responded

Thank you for your review. We’re sorry your visit didn’t go as planned, John, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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