Family Ford of Enfield - Service Center

Excellent customer service Ken was great in scheduling my truck for service and all went well. truck for service and all went well. More

New clean, impressive office, repair shop attendants were very helpful and seemed interested in answering my questions very helpful and seemed interested in answering my questions More

They are always honest with what’s wrong with your vehicle and make every effort to get you in as soon as possible vehicle and make every effort to get you in as soon as possible More

Excellent service we very thing was taken care of expertly will always go back for service expertly will always go back for service More

excellent service and the prices are fair never had a problem and no one pressures me on extra work that is not needed. problem and no one pressures me on extra work that is not needed. More

Awesome service! Great customer service! Clean and everyone is friendly. I bought my car there and get my service there. Great customer service! Clean and everyone is friendly. I bought my car there and get my service there. More

Always great service at this dealership. We bring both our vehicles here when we need service. We bring both our vehicles here when we need service. More

I asked to have my wiper lines looked at and was quoted $135 just to look which I declined. Not happy about that. The service people were nice enough. $135 just to look which I declined. Not happy about that. The service people were nice enough. More

I love to there they are very friendly am always get what I need done what I need done More

The service experience was beyond poor. Brought the car in for two (2) issues. First, an OTA update, as software issue in my car has prevented it from receiving OTA updates for a while. Th Brought the car in for two (2) issues. First, an OTA update, as software issue in my car has prevented it from receiving OTA updates for a while. The car has been to a dealer numerous times for to update it for failed OTA updates. The dealership accused me of lying, telling me dealership never installs updates that fail OTA. They went so far as to print out my vehicle service history and circle each service visit to show me the any update was coded recall. Then, after saying I lied they offered to reset the SYNC system if paid for their time. Second, was for cracking seat upholstery (the car is less than 2 years old). The upholstery is thin perforated vinyl. The online forums list numerous incidents of the upholstery cracking. The service manager accused me of cutting (there are probably 1/2 dozen cracks) the upholstery and refused to submit a warranty claim. On top of all this the service manager refused to speak with me. The experience was so bad I thought I was being punked. More