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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,383 Reviews of Family Ford of Enfield - Service Center

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April 23, 2023

in and out in under and hour. Work was done efficiently and within the price quoted. More

by markzimkiewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2023 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

April 21, 2023

The service department is always amazing, and very helpful. Thank you for retaining such a talented staff. More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Family Ford of Enfield responded

Thank you, Lisa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

April 21, 2023

Convenient, staff is helpful, friendly, and they have done good work on my vehicle so far More

by YOLANDAOLENICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us, Yolanda. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 20, 2023

The service agent was informed and knowledgeable. He helped me with the process and was honest with the results. More

by SMANCINI71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 20, 2023

My Service Advisor was very knowledgeable and answered all my questions. Car was serviced quickly while I waited. More

by 5HANCOCKR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Donovan
Apr 21, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

April 20, 2023

Good service from writers. Good communications from service personnel. Recall accomplished and other work resulted in a good running vehicle. More

by Rick51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

April 19, 2023

Amazing dealership! Followed through on every commitment, true to their word and treated me like family, I’ve been doing business with family Ford for many years and tha More

by CAMARO1973Z28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Tranghese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks again Chris !
Apr 19, 2023 -

Family Ford of Enfield responded

Thank you so much for your kind words for Chris and John, and for taking the time to leave us this wonderful feedback!

April 17, 2023

Greg did a great job very through with explaining the Bronco . Service dept. helped with a problem More

by JHJOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 15, 2023

Was extremely efficient and thankful for the woman that waited on me reminding me I had points to use to pay for service. Was in and out in less than hour. More

by FRANKIE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what her name was.
Apr 16, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 15, 2023

The reason I purchase from this dealer is simply because of the service they offer. Never been disappointed More

by DRLORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2023 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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