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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews
Call Service Center (860) 745-1111

1,383 Reviews of Family Ford of Enfield - Service Center

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May 18, 2023

Smooth and efficient, Ken was great. He kept me informed during the entire repair process. More

by Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ken and our team, and we look forward to working with you again.

May 17, 2023

Ken was so helpful with my fire ranger. This is not the first time I was up there but the first time with my truck More

by Bubba34112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Ken was able to help, and we hope to see you again!

May 13, 2023

Everyone is very courteous, efficient and professional. The room you wait in, as your car is being serviced, is very comfortable and the atmosphere very pleasant. More

by BARBLOOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2023 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

May 12, 2023

Took my 2920 Fusion energi in for oil change and etc service, had a sensor that wasn’t working on the passenger door, they fixed and the battery was replaced under warranty, coffee was good waiting room More

by arty5135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2023 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

May 09, 2023

Very helpful, very informative. Explained things other dealer never did. Great people to deal with , will definitely be back! More

by SSOBINSKI955
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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May 09, 2023 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

May 07, 2023

Friendly, prompt, and excellent service. Everyone was wonderful, it was just a touch pricey, thank you More

by glatzea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

May 06, 2023

I have been to a decent amount of dealerships in my lifetime. Family Fords experience is 1st rate. I have recommended them to several people. Good Job! More

by NICKAEROSPACETESTINGLAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2023 -

Family Ford of Enfield responded

Thanks, Nick, for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

May 05, 2023

We have always been treated fairly and quickly. All staff we have dealt with has been professional, pleasant and kind. More

by Trosibel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 03, 2023

Very friendly and willing to flex with my schedule to get my vehicle in and fixed More

by CSIEGEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
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May 04, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 02, 2023

Outstanding service both service writer and mechanic Very please as to the time it took to do the work More

by Mustanggt
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
May 02, 2023 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

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