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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,391 Reviews
Call Service Center (860) 745-1111

1,391 Reviews of Family Ford of Enfield - Service Center

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April 12, 2025

They are clear and communicative about what needs to be done. They listen to my problems and try to address them in a timely manner and work with me to get the job complete. More

by CBPROC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2025 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

More
April 11, 2025

Always pleasant service and always informed on my ford pass points. I don't go anywhere else for my car needs More

by JOHNNY92_ASANZA
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Apr 11, 2025 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

More
April 10, 2025

Greg was very pleasant and helpful. I even asked him a question that was not related to my service appointment and he pointed me in the right direction. I appreciated that! More

by nicolejones17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 08, 2025

Easy Nice to deal with owner took time for me Chris Bill was very helpful too More

by Gamegetter
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keli Morin
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Apr 08, 2025 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 08, 2025

Every time I come to Family ford of Enfield it is a pleasurable experience. The whole team goes above and beyond to take care of my needs More

by CSARAT427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

April 03, 2025

Agnes was very knowledgeable about the service requirements of my vehicle as well as the costs without having to search on the system. She was able to provide me with a list of recommendations tha More

by smith.kyle7380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 03, 2025

Very customer friendly and willing to help me get the deal done. I will refer them to my friend and family. More

by GBPRINT6559
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge
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Apr 03, 2025 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

More
April 02, 2025

Great service alway . Agnes is great,I love my truck great service all good as always More

by lesschoqh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 01, 2025

Ken was very accommodating when I called for service! Thanks for a great job! Beverly More

by degeorgeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 29, 2025

Family Ford is my dealer of choice and Greg Ayers does a FANTASTIC JOB! TOP NOTCH SERVICE!!! More

by JSR005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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