Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Family Ford of Enfield - Service Center
Enfield, CT
1,383 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,383 Reviews of Family Ford of Enfield - Service Center
Sort by
April 08, 2025
Every time I come to Family ford of Enfield it is a pleasurable experience. The whole team goes above and beyond to take care of my needs pleasurable experience. The whole team goes above and beyond to take care of my needs More
by CSARAT427
Verified CustomerEmployees Worked With
April 08, 2025
Easy Nice to deal with owner took time for me Chris Bill was very helpful too was very helpful too More
by Gamegetter
April 03, 2025
Agnes was very knowledgeable about the service requirements of my vehicle as well as the costs without having to search on the system. She was able to provide me with a list of recommendations tha requirements of my vehicle as well as the costs without having to search on the system. She was able to provide me with a list of recommendations that I will be completing over the next month. More
by smith.kyle7380
Employees Worked With
April 03, 2025
Very customer friendly and willing to help me get the deal done. I will refer them to my friend and family. deal done. I will refer them to my friend and family. More
by GBPRINT6559
April 02, 2025
Great service alway . Agnes is great,I love my truck great service all good as always Agnes is great,I love my truck great service all good as always More
by lesschoqh
Employees Worked With
April 01, 2025
Ken was very accommodating when I called for service! Thanks for a great job! Beverly Thanks for a great job! Beverly More
by degeorgeb
March 29, 2025
Family Ford is my dealer of choice and Greg Ayers does a FANTASTIC JOB! TOP NOTCH SERVICE!!! FANTASTIC JOB! TOP NOTCH SERVICE!!! More
by JSR005
Employees Worked With
March 29, 2025
Very efficient and respectful. They found a nail in my tire. Was so very grateful. Thx you They found a nail in my tire. Was so very grateful. Thx you More
by laura.martorello
Employees Worked With
March 26, 2025
Always friendly. Explains everything that was done. Let’s me know what I need to do at next servicing. Very clean and neat. Explains everything that was done. Let’s me know what I need to do at next servicing. Very clean and neat. More
by nolanf19
Employees Worked With
March 25, 2025
I recently took my vehicle to the dealership for service, opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that m opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that my tire with a noticeable scuff in the rear was still in the same position—clear evidence that the rotation had not been performed. Additionally, I had recalls that needed to be addressed, but those were not taken care of during my visit. When I inquired about scheduling an appointment to have them fixed, I was simply told to call back on Monday instead of being assisted in booking the service while I was already there. This experience was frustrating and disappointing. When you bring your vehicle in for service, there’s an expectation that the work you’re paying for will actually be completed and that recalls—safety-related issues—will be handled with urgency. Having to follow up multiple times to ensure basic services are performed correctly is unacceptable. More
by Lawndad
