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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,444 Reviews
Call Service Center (860) 745-1111

1,444 Reviews of Family Ford of Enfield - Service Center

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August 19, 2025

I was visiting Connecticut from South Carolina and when I arrived in CT my truck started having significant issues so I brought it to Family Ford. Ken (Service Advisor) was very helpful and patient while wor More

by pcoyle266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 16, 2025

Very professional they didn’t try to upsell me on anything. Quick turnaround time for service. Overall, a good experience. Definitely recommend. More

by jmsemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

August 14, 2025

Excellent service and great people, the people are very helpful and friendly. Everyone is very helpful. More

by Jeffrey.Brightman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

August 13, 2025

great people from sales to service. one of rhe best, if not the best, ford dealership. More

by Fjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
melinda darby
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Aug 13, 2025 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 08, 2025

Fast, friendly service. I appreciate the fast service especially when I have a busy day. More

by jrketcham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2025 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

August 07, 2025

They did not fix problem. Need to bring back. Charged me it cost me 2,000 More

by CAROLBENOIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Family Ford of Enfield responded

Carol, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 07, 2025

Ken was very professional and thorough and satisfied our needs to help get my car back road. More

by mpscio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Twigg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2025 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

August 06, 2025

I had an unpleasant experience. Story is too long to explain here. Unfortunately my trust with Ford and their products ends. Yes they fixed my vehicle again, but I didn’t walk away More

by MOORETINA2273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Aug 09, 2025 -

Family Ford of Enfield responded

Providing a positive experience is our top priority, Tina, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 04, 2025

The service was convenient and completed in a timely manner. The person I book with and the person who picked up/dropped off my vehicle were helpful and professional. More

by Keishprophet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

August 04, 2025

Very curious, very thorough and very fast with info on my Edge I will suggest family ford of enfield to any of my friends More

by KELLYMOOSEMAN99
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Aug 04, 2025 -

KELLYMOOSEMAN99 responded

This is the best experience i've had getting a car fixed and I will always recommend ken and the rest of the family for any kind of car work

Aug 04, 2025 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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