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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews
Call Service Center (860) 745-1111

1,383 Reviews of Family Ford of Enfield - Service Center

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August 31, 2024

Convenient, friendly, explained all work done. Great hours to fit all schedules. Knowledgeable staff. clean More

by STEVEGALLAHUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Family Ford of Enfield responded

Thank you, Steve, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 31, 2024

The pick up car at your home was very convenient and the employees were very friendly and on time.Would use this service again. More

by FMACSATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 30, 2024

Fast service for diagnosis and repair Clear communication Better hourly rate than other service I have used. More

by E
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 28, 2024

Agnes is super helpful and very knowledgeable and most importantly very honest and trustworthy. She helped me through all the issues going on with my truck masterfully.! More

by FRANKIE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Family Ford of Enfield responded

Thank you, Frankie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Agnes and our team, and we look forward to working with you again.

August 26, 2024

I fully support family, Ford Enfield. The staff is great, they always take care of me, and it’s always in a timely fashion. More

by Jcmusicrocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

August 25, 2024

Great staff - professional, courteous and respectful of my time. Will continue to have my car service at this business. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Charlie, for choosing Family Ford of Enfield!

August 23, 2024

Will continue to come back to have my vehicle serviced by Pat D. Honest and reliable. More

by kmarino509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Dewey
Report | Print
Aug 24, 2024 -

Family Ford of Enfield responded

Thank you for your kind words for Pat and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

August 22, 2024

Professional service center. They have service hours that meet customers needs. They have alway been effective in fixing any issues my car has. More

by TURNER8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 22, 2024

Agnes was excellent. She went the extra mile and dealt with my insurance company which helped me out a lot. It was very much appreciated. More

by MSPENCERCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review! We're happy to hear that Agnes was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 21, 2024

Great service, friendly staff, and always communicating about what is going on with your vehicle. More

by IDontWantAScreenName
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

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