Family Ford of Enfield - Service Center

Very helpful service department. We have two Ford cars that we bought from Family Ford. We have had both serviced by Family Ford as long as we have owned them. The service is excell We have two Ford cars that we bought from Family Ford. We have had both serviced by Family Ford as long as we have owned them. The service is excellent. Once, while headed out to vacation, we got a nail in a tire about ten miles north of Enfield. We were able to drive to Family Ford to have the tire repaired. While they were doing that, which took about an hour, they loaned us a car, didn't mind that we had our dog with us, and we were able to go have coffee rather than wait in the waiting room. I think this is typical of how Family Ford goes the extra mile to take care of their customers. More

Fantastic Customer Service Mr. Ken Brown has been my Ford contact for more than 5 years now. He has always given me great advice, (if I should wait for the vehicle) or drop it Mr. Ken Brown has been my Ford contact for more than 5 years now. He has always given me great advice, (if I should wait for the vehicle) or drop it off for a day or so. Ken is always on top of the Ford Owners Advantage, and gives me deals when they are available (Like sending a form in for a rebate etc). Ken is very good at describing a problem so the tech's can fix it (I had a problem with the radio that required that I cycle power to get it to come on). I described the problem and Ken made sure it was fixed. I rate the service of this dealership very highly. AAA+++ More

Couldn't ask for better I called on a Thursday afternoon 2/12/15 and spoke to Ken about the problem I was having with my SUV he told me to come right on down they would take I called on a Thursday afternoon 2/12/15 and spoke to Ken about the problem I was having with my SUV he told me to come right on down they would take me. When I got there I was taken care immediately by Ken. I was given a diagnostic reason for my issue and told that they had to order the part and wouldn't be in until the next day. I told them I had a very important appointment I needed to be at the next day and did they think the car would be done in time. Ken said he would let the mechanic know. The following day I got a call letting me know the car was serviced.... They met the timeline, I was pleasantly surprised. I was shuttled by Dan, who was prompt and personable. The professionalism and understanding of my needs went over and beyond what I expected! A huge thank you to everyone including the mechanic who worked on it! More

Great service, great people As always, I experienced great service. They brought my vehicle into the service area in the time frame that I requested and repaired the problems tha As always, I experienced great service. They brought my vehicle into the service area in the time frame that I requested and repaired the problems that I had. More

Top Notch Service The Service Department at Family Ford of Enfield is a top notch operation. The personnel is courteous, friendly and above all very knowledgeable. A The Service Department at Family Ford of Enfield is a top notch operation. The personnel is courteous, friendly and above all very knowledgeable. A pleasure to do business with! More

Very pleased with the Family Ford team, efficiency of service, and ease and flexibility with setting appointments. And thanks for taking the time to say 'hi' Walt D. service, and ease and flexibility with setting appointments. And thanks for taking the time to say 'hi' Walt D. More

Love Agnes, she is great to work with. Doesn't nag you to do more service than you want. I come in for an oil change and I go out with one done! Thanks! you to do more service than you want. I come in for an oil change and I go out with one done! Thanks! More

I needed warranttee work done for a leaking seal. They told me it would take about 1 hour. When the work had not been started after 1/2 hour - they provided me with a lease car - Great Service. told me it would take about 1 hour. When the work had not been started after 1/2 hour - they provided me with a lease car - Great Service. More

Ken was phenomenal. Prior experiences were not that great. Ken restored my faith in Family Ford of Enfield. He greeted me with a smile and took care of my car to the best of his ability. great. Ken restored my faith in Family Ford of Enfield. He greeted me with a smile and took care of my car to the best of his ability. More

Solid service done right the first time. Ken explained Solid service done right the first time. Ken explained service details and answered all of my questions. Reasonable pricing for original ford parts. Solid service done right the first time. Ken explained service details and answered all of my questions. Reasonable pricing for original ford parts. Thanks Dennis Rembiesa More