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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,383 Reviews of Family Ford of Enfield - Service Center

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March 26, 2021

In for an oil change, excellent customer service and top notch repair work as well. I will be back for any additional work needed on my car. More

by Dpd1178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

March 26, 2021

AGNES Is greatto work with! agnes is great to work with agnes is great to work with 25 words is too much to expect someone to write More

by KROGERS017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback!

March 26, 2021

All around amazing! Ken helped me with any questions or concerns that I had. The work was done at a reasonable time and for a reasonable price. My SUV is running better than it was when I bought it! More

by megbeebe17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you so much for the positive review!

March 24, 2021

Completely happy with the customer service team. They make servicing your vehicle a hassle free experience. Thanks to all of you at Family Ford. Eileen Fisher More

by F150TRUCKCHICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Eileen, thank you for the kind words and positive feedback!

March 24, 2021

Agnes was excellent, and my issue was found and repaired after another Ford dealership was unable to find the problem. I was very happy with the way I was treated. More

by fdevito1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

March 23, 2021

I was very impressed service was done quickly and easily. I also enjoyed the comfortable chairs was very relaxed and watched some TV. Keep up the great work More

by Richcolletti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for the wonderful 5-star review! We hope to be of service to you again!

March 23, 2021

Appointment when requested. Service was performed as needed. Service writer was courteous,thorough and efficient. My total service experience was pleasant and I was back on the road promptly. More

by CFDCAPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

We are so glad to hear you had a great experience with us! Thank you for the 5-star review!

March 23, 2021

Great place to have your Ford Serviced.Friendly Sales Great place to have your Ford Serviced. Friendly Sales Team . Great Product. Excellent local presence. Blah blah blah blah to finish out your req More

by PJRASCHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Robertson
Apr 02, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Thank you!

March 22, 2021

I scheduled the appointment online, I specifically chose the earliest appointment available to get my car back, I even dropped it off the night before. I wrote on the form to get my car back at 10 AM, howev More

by vinniealvaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremie Turcotte
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for sharing your feedback! We are sorry for any inconvenience we may have caused you. If you would like to discuss further, please call me directly, thank you! Mike Moriarty General Manager 860-745-1111

March 22, 2021

Friendly service staff, work done in a very reasonable time. Beautiful service department, waiting area is comfortable and clean. No complaints and I would recommend Family Ford. More

by ENG15DRVR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Family Ford of Enfield responded

Thank you for the incredible review and recommendation!

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