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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,383 Reviews

1,383 Reviews of Family Ford of Enfield - Service Center

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April 20, 2021

Appointment was made to fit my schedule, service was done on time and probably. Why is this a twenty word minimum? It makes me not want to fill these out. More

by ARTISANINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Family Ford of Enfield responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

April 19, 2021

I left my car here for a complete oil change and they were very courteous and provided the best customer service experience. I was out of here in no time! More

by DENGLESE9369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding review! We look forward to continuing to serve you in the future!

April 19, 2021

Friendly very clean the remodel of the building is perfect I like the fact that you drive into the service area no need to park the vehicle in the parking lot More

by henaoadrienne7457
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to post your 5-star review. We appreciate your support!

April 19, 2021

Great job fast , it took no time at all and KEN BROWN is a great guy to work with ,he takes pride in the work preformed at FAMILY FORD and makes sure you leave satisfied that your car was fixed right More

by jbdangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

Apr 21, 2021 -

jbdangelo responded

Family Ford And KEN Deserve all the credit you do a great job ,and i believe you really do put your costumers interest first THANK YOU

April 18, 2021

The service at Enfield Ford is the reason I keep buying cars there. Will keep buying fords as long as it’s them doing the service More

by DRLORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Family Ford of Enfield responded

Your satisfaction means a lot to us and we truly appreciate you choosing Family Ford of Enfield for all of your automotive needs!

April 18, 2021

Ken brown and Jeremy turcotte are extremely professional and always do a great job for me. I know I can count on them to do a good job at a fair price. More

by Jaydoucette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremie Turcotte
Apr 20, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! All of us here at Family Ford of Enfield truly value your business and hope to see you again soon!

April 16, 2021

No complaints. They do exactly the repairs I want done. They always advise of service that maybe needed. Never any pressure to do anything not needed. More

by Joepothier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding feedback! Please let us know if there is anything else we can do for you!

April 16, 2021

I had an appointment March 31 for a recall on the backup camera. I brought the truck in and waited for over an hour. A service man came into the waiting area and told me that they did not have the camera th More

by pandersonblue
Customer Service
Recommend Dealer
No
Employees Worked With
Jeremie Turcotte
Apr 22, 2021 -

Family Ford of Enfield responded

pandersonblue, I’m sorry to hear about your experience with us. We apologize for the misunderstanding and the level of service you received. We strive to provide an exceptional experience for all our customers and would appreciate the opportunity to re-earn your trust. If you would like to discuss further, I’d be happy to speak with you. Please call me directly, thank you! Mike Moriarty General Manager 860-745-1111

April 15, 2021

Very efficient service center! My service is always completed by the promised time. The people who work at the service desk are always polite and courteous. More

by Athena43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremie Turcotte
Apr 20, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! We hope to be of service to you again!

April 14, 2021

I recently saw the service department for a wheel bearing issue, they were knowledgeable about the warranty and got it done quickly, they are always courteous and helpful when setting up appointments. More

by LMBUTCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremie Turcotte
Apr 15, 2021 -

Family Ford of Enfield responded

Thank you for your business and for the great review! We are always happy to assist!

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