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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,382 Reviews

1,382 Reviews of Family Ford of Enfield - Service Center

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April 26, 2021

From my drop off time to the phone call saying that the service was completed, less than an hour. Placed covers over seats and on the floor for cleanliness. Recieved a complete inspection report after the More

by Smokey Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Family Ford of Enfield responded

Thank you for your business and for the great 5-star review! If there is anything further we can do for you, we are happy to help!

April 26, 2021

Very helpful blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah thanks for wasting my time blah blah More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We appreciate your feedback!

April 25, 2021

Great service and GREAT people. What more could a customer ask for. That is where I go for service or a new vehicle, you won't find any place better. More

by Garydhagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

April 24, 2021

I was able to get a same day appointment. Service was performed on time. Luckily the tech found a faulty tie rod end which was repaired More

by PHILDUPUIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Family Ford of Enfield responded

Thank you for your business and for the great 5-star review! If there is anything further we can do for you, we are happy to help!

April 23, 2021

I received excellent service, very prompt and efficient. Staff were most courteous and attentive, and gave me a full report upon completion of service. Waiting room was comfortable and well ventilated. I wa More

by Marymbutterworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Family Ford of Enfield responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

April 22, 2021

Friendly, courteous service staff keeps me coming back. I've purchased my last two vehicles as a result. The staff and service is second to none. Thank you very much for your consistency More

by DELANE711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Family Ford of Enfield responded

Thank you for your business and for the great 5-star review! We are happy to have you as a returning customer!

April 22, 2021

Booking an appointment went smoothly.Taking in the car Booking an appointment went smoothly. Taking in the car went very well. I assume the service was done correctly. I was informed when my car was rea More

by cef4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Please let us know if there is anything else we can do for you!

April 21, 2021

Love the new remodel of the Service area. As always the staff is very courteous. I usually drop my car and I did this time and was ready within the time estimate I was given. More

by Larae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Family Ford of Enfield responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

April 20, 2021

Good service- longer Saturday hours-with more techs-to complete stuff for guys that can only give up their vehicles on the weekend- like Firestone- would make them a 5 More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Family Ford of Enfield responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

April 20, 2021

Appointment was made to fit my schedule, service was done on time and probably. Why is this a twenty word minimum? It makes me not want to fill these out. More

by ARTISANINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Family Ford of Enfield responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

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